Data Center Technician

Stefanini Group•San Jose, CA

About The Position

Stefanini Group is hiring a Data Center Technician to support hardware, rack, cabling, power, network, incident-response, documentation, customer-support, and safety operations in a data center. The technician installs, removes, and replaces servers, network devices, and storage arrays; identifies hardware components; performs rack-and-stack work; and conducts basic hardware troubleshooting. The role also involves installing and managing fiber and copper cabling, following structured cabling and labeling standards, and maintaining airflow and cable organization. The technician works with A/B power feeds and PDUs, understands foundational power concepts, and identifies environmental issues for escalation. They connect equipment to appropriate network ports and redundant paths, use console access when directed, follow runbooks and standard operating procedures, perform guided troubleshooting and component replacement, and escalate issues when needed. They maintain accurate tickets and documentation, follow change-management procedures, support remote engineers during incidents, and observe data-center safety practices.

Requirements

Experience with data center hardware installation, removal, and replacement.
Knowledge of rack-and-stack operations for servers, network devices, and storage systems.
Familiarity with fiber and copper cabling, cable management, and labeling standards.
Basic understanding of power systems, including A/B feeds, PDUs, and load balancing.
Foundational networking knowledge, including IP addressing, VLANs, and port connectivity.
Experience with console access tools such as iLO, DRAC, IPMI, and serial console.
Ability to follow runbooks, troubleshoot issues, and escalate when needed.
Strong ticketing and documentation skills.
Understanding of ESD procedures and data center safety practices.

Responsibilities

Install, remove, and replace rack-mount and blade servers, network devices, and storage arrays.
Identify hardware components, including CPUs, RAM, NICs, HBAs, power supplies, and disks.
Perform rack-and-stack work according to standard layouts and weight-distribution practices.
Troubleshoot failed components using indicators such as LED codes and error messages.
Install and manage fiber and copper cabling; follow labeling and structured-cabling standards.
Trace cables using documentation or tone testers and maintain airflow and cable management.
Work safely with A/B power feeds and PDUs, and identify and escalate environmental issues such as hot spots or temperature and humidity alarms.
Connect equipment to correct switch ports and redundant network paths; access devices through a console when instructed.
Follow runbooks and SOPs, perform guided troubleshooting, safely power-cycle equipment, replace FRUs, and verify service-restoration indicators.
Escalate issues to L3 or remote engineers when appropriate.
Update tickets with actions taken, timestamps, and photos; follow change-management procedures and support audits and inventory checks.
Act as hands and eyes for remote engineers and communicate through ticket systems, phone, or chat during live incidents.
Follow ESD procedures and safe-lifting practices, and observe electrical hazards, locked cages, and access controls.