Data Center Technician

NTT Global Data Centers • Garland, TX

2d • Onsite

About The Position

The Data Center Technician supports the operational integrity and regulatory compliance of data center electrical, mechanical, and fire life safety systems. The role follows processes designed to maximize customer uptime cost-effectively, rapidly identifies and repairs data center problems, ensures contractors deliver quality services, and meets internal customer demands. The technician operates, monitors, maintains, and responds to abnormal conditions across facility systems, including mechanical, electrical, fire life safety, and building monitoring and control systems.

The position includes maintaining preventive and predictive maintenance programs, reviewing system performance and operating conditions, recommending technologies and efficiency improvements, and helping reduce costs while avoiding unplanned customer-impacting events. The technician coordinates with internal teams, contractors, and consultants on maintenance, expansions, corrections, and upgrades, and provides feedback on standards and processes. Regular, predictable attendance is essential.

This is an onsite data center role with rotating 12-hour shifts, including nights, holidays, and some weekends. Technicians rotate between day and night schedules each quarter. The position may require using a personal mobile device; a monthly stipend is provided for applicable expenses. The stated hourly base pay range is $27.80–$50.00, with overtime eligibility. Regular full-time employees are eligible for an annual bonus based on individual and company performance.

Requirements

• Relevant high school diploma or equivalent.
• Relevant advanced qualification or equivalent work-related experience.
• Relevant demonstrated experience in a similar role in a data center facilities environment.
• Relevant demonstrated mechanical or electrical experience in critical facilities; examples include data centers, hospitals, semiconductor facilities, or power plants.
• Understanding of data center mechanical, electrical, and fire life safety systems, including electrical distribution, transformers, PLCs, generators, switchgear, UPS systems, STS, ATS, PDUs, chilled water systems, CRAC/CRAH units, and pre-action sprinkler systems.
• Knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, compliance issues, and building codes relating to fire life safety.
• Current knowledge of industrial safety practices, including lockout/tagout, arc flash protection, OSHA requirements, and state regulations.
• Familiarity with data trending, tracking, and analysis, and ability to use PC-based integrated critical monitoring systems.
• Hands-on experience installing, maintaining, or troubleshooting large commercial and industrial systems, including chillers, cooling towers, heat exchangers, water treatment systems, VFDs, pumps, HVAC equipment, humidification systems, water heaters, filters, BMS and PLC controls, emergency standby diesel generators, fuel and oil systems, electrical generation and distribution, static UPS systems, and double-interlock pre-action systems.
• Excellent written and oral communication skills and ability to communicate effectively with customers and internal staff.
• Proficiency with MS Office Suite, including Word, Excel, PowerPoint, and Project.
• Ability to work effectively in a team and coordinate, supervise, and communicate with contractors performing maintenance or upgrade work.
• Ability to learn quickly and address issues during normal working hours or after hours.
• Ability to work in a rigorous, process-driven environment, logically analyze and solve problems, and manage multiple projects.
• Ability to operate hand and machine tools, electrical tools such as a multimeter or infrared camera, and a forklift.
• Ability to work in a high-stress, fast-paced environment with shifting priorities.
• Ability to work rotating shifts that may include nights, holidays, and some weekends.
• Critical thinking and complex problem-solving skills.
• OSHA-approved forklift certification, or ability to obtain one after hire.

Nice To Haves

• CPR/First Aid certification; it can be obtained during employment.
• NFPA 70E certification; it can be obtained during employment.

Responsibilities

• Develop approaches to minimize operating costs, improve efficiency, and implement new strategies.
• Operate, monitor, maintain, and respond to abnormal conditions in mechanical, electrical, fire life safety, and building monitoring and control systems.
• Test electromechanical assemblies and electronic voltmeters; read blueprints, schematics, diagrams, and technical orders to determine methods and sequences of work.
• Inspect parts for surface defects and install, align, fit, and assemble electrical or electronic parts and hardware using hand or power tools.
• Analyze systems and operating conditions to support best practices, improve operational efficiency, recommend technologies, and reduce costs.
• Provide feedback to relevant teams on the effectiveness of standards and processes.
• Coordinate with contractors and consultants to review quality assurance for system expansions, corrections, and upgrades.
• Work with relevant teams to track and complete preventive and predictive maintenance programs and determine maintenance requirements for facility systems.
• Manage systems to avoid unplanned customer-impacting events and help maintain maximum data center operational efficiency.
• Perform other duties as assigned.
• Maintain regular, predictable attendance.

Benefits

• Annual bonus eligibility for regular full-time employees, with payout dependent on individual and company performance.
• Paid time off.
• Medical, dental, and vision benefits.
• Life and supplemental insurance.
• Short-term and long-term disability coverage.
• Flexible spending account.
• 401(k) retirement plan.
• Overtime pay in accordance with applicable local, state, and federal requirements.
• Monthly stipend for applicable personal mobile device expenses.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED