Data Center Technician - Evening

Netrality Data Centers•Chicago, IL

23d

About The Position

Netrality is hiring a Data Center Technician to join its Data Center Operations team. The role maintains and monitors critical infrastructure systems supporting Netrality colocation customers and building tenants. The technician investigates internal alerts and follows established escalation procedures to meet service and security requirements. The position also offers the opportunity to establish efficiencies and best practices enterprise-wide, with potential for the function to grow over time. The technician provides infrastructure monitoring, customer support, facility operations, physical security assistance, and logistical support in a 24/7/365 facility. Duties include responding to customer requests and alarms, carrying out equipment and interconnection work, monitoring facility conditions, supporting planned maintenance, maintaining records, and coordinating with customers, contractors, tenants, and colleagues.

Requirements

High school diploma.
Two years of previous data center experience or experience in a closely related technical field.
Two years of customer service experience.
Strong troubleshooting, problem-solving, multitasking, and organizational skills.
Maintain a safety-first mindset.
Follow current emergency procedures set forth by Netrality and the assigned property.
Excellent communication and interpersonal skills, including with the supervisor and local site team.
Be an effective team player and communicator.
Ability to work independently and collaboratively, manage priorities, and meet hard deadlines.
Ability to work cross-functionally.
Proficiency with Microsoft Office Suite and Adobe Suite.
Self-motivated, with initiative.
Highest ethical and professional conduct and integrity.
Adhere to guidelines and expectations in the company’s corporate handbook.

Nice To Haves

Industry-related certifications or an associate degree or higher in a technical area of study.
Fundamental knowledge of data center cooling and power infrastructure.

Responsibilities

Monitor the Critical Facilities Monitoring System and provide reactive response, notification, and escalation for alarm events.
Provide physical and remote support to local and international colocation customers, including fiber/copper cross-connects and equipment troubleshooting.
Monitor and assist with customer support requests through a web-based ticketing system, including access requests, Remote Hand troubleshooting, order processing, delivery logistics, and general support.
Execute sales orders and prepare facilities for new customer environments in line with ongoing sales activity.
Conduct hourly facility walkthroughs to verify and collect readings from critical electrical and mechanical equipment and monitor facility conditions.
Assist with physical security monitoring using cameras, access badges, door alarms, and notifications.
Perform rack-and-stack tasks for customer equipment as required.
Carry out routine operational tasks, including equipment handling, repairs, troubleshooting, processing interconnection circuit orders, and general site support.
Manage customer package deliveries, including receiving, handling, storing, and shipping.
Answer client calls, emails, and other inquiries professionally and coordinate resources to resolve issues.
Assist with client deployment strategies and facility expansion planning.
Sign visitors in and out and escort authorized personnel as required.
Monitor and assist during planned outages or maintenance windows.
Maintain detailed logs of events, anomalies, inventory, and work tickets.
Maintain ethical, professional, and courteous relations with contractors, tenants, and colleagues.
Perform other duties as assigned by supervisors.