Data Center Technician

Stefanini Group•San Jose, CA

About The Position

Stefanini Group is hiring a Data Center Technician to support data center hardware, cabling, power and environmental systems, basic networking, incident response, documentation, and remote support. The technician installs, removes, and replaces servers, network devices, and storage arrays; identifies hardware components; performs rack-and-stack work; and carries out basic hardware troubleshooting. The role includes installing and managing fiber and copper cabling, tracing connections, and maintaining cable organization and airflow. It also involves safely working with A/B power feeds and PDUs, understanding foundational power concepts, and identifying and escalating environmental issues. The technician connects devices to appropriate network ports and paths, uses console access when instructed, follows runbooks and SOPs, troubleshoots and replaces field-replaceable units, and escalates issues when needed. The technician maintains accurate tickets and documentation, follows change-management procedures, assists remote engineers as their hands and eyes, communicates during incidents, and follows data center safety practices, including ESD procedures, safe lifting, and awareness of electrical hazards and access controls.

Requirements

Experience with data center hardware installation, removal, and replacement.
Knowledge of rack-and-stack operations for servers, network devices, and storage systems.
Familiarity with fiber and copper cabling, cable management, and labeling standards.
Basic understanding of power systems, including A/B feeds, PDUs, and load balancing.
Foundational networking knowledge, including IP addressing, VLANs, and port connectivity.
Experience with console access tools such as iLO, DRAC, IPMI, and serial console.
Ability to follow runbooks, troubleshoot issues, and escalate when needed.
Strong ticketing and documentation skills.
Understanding of ESD procedures and data center safety practices.

Responsibilities

Install, remove, and replace rack-mount and blade servers, network devices, and storage arrays.
Identify hardware components, including CPUs, RAM, NICs, HBAs, power supplies, and disks.
Perform rack-and-stack work according to standard layouts and weight distribution.
Troubleshoot failed hardware components using LED codes and error indicators.
Install and manage fiber and copper cabling; trace cables using documentation or tone testers.
Follow labeling and structured cabling standards and maintain airflow and cable management.
Work safely with A/B power feeds and PDUs, and identify and escalate environmental issues such as hot spots and temperature or humidity alarms.
Connect devices to the correct switch ports and redundant network paths; access devices through a console when instructed.
Follow runbooks and SOPs, perform guided troubleshooting, safely power-cycle equipment, replace FRUs, verify service restoration indicators, and escalate issues when needed.
Update tickets with actions taken, timestamps, and photos; follow change-management procedures and support audits and inventory checks.
Act as hands and eyes for remote engineers and communicate through ticket systems, phone, or chat during live incidents.
Follow ESD procedures and safe lifting practices, and observe electrical hazards and access controls.