Data Center Technician
About The Position
EOS IT Solutions is seeking a Data Center Technician to join its infrastructure engineering team. The role focuses primarily on racking and stacking equipment in data centers and ensuring proper installation and physical connectivity. It also involves installing, servicing, maintaining, repairing, and altering low-voltage category, communications, and other cabling systems. Fiber expertise is preferred. The technician is expected to deliver sustainable, repeatable solutions and processes while seeking improvements and adhering to production, safety, and quality standards. The technician works with infrastructure cabling, equipment, connectivity, power distribution, and cable management; follows MOP and CMOP guidelines; uses work-ticket and infrastructure-management systems; and completes required documentation. The role includes coordinating with teammates, escalating complex issues, responding to emergencies during or after hours to address client concerns and meet SLAs, and occasionally stepping in for the Lead Field Technician on a short-term basis. The stated pay range is $21.65–$26.45 USD.
Requirements
- Associate degree or certification in a technology services or technical discipline, or equivalent work experience.
- Experience installing, servicing, and maintaining low-voltage cable infrastructure systems.
- Ability to install, terminate, and test low-voltage cables.
- Familiarity with BICSI, ANSI, EIA/TIA, and local and National Electric Code standards.
- Strong customer/client service orientation and effective communication and interpersonal skills.
- Valid driver's license and ability to safely drive company vehicles.
- Ability to frequently lift approximately 50 pounds and occasionally lift up to 100 pounds.
- Ability to meet the stated vision, color-identification, speaking, listening, mobility, and manual-handling requirements.
Nice To Haves
- Expertise in fiber.
- Industry- or manufacturer-specific certifications, such as BICSI TECH or Corning TS-LAN500.
Responsibilities
- Install, service, and maintain low-voltage category and communications cabling.
- Pull cables, rack and stack equipment, and assist with infrastructure cable management.
- Clean fiber and copper connections and perform basic troubleshooting.
- Follow Method of Procedure (MOP) and Change Method of Procedure (CMOP) guidelines.
- Operate work-ticket systems and interfaces for infrastructure management.
- Read and validate port maps and perform basic troubleshooting.
- Conduct power-distribution and cable-management tasks within the infrastructure.
- Coordinate with team members to complete projects and work orders efficiently.
- Follow company procedures and safety regulations and provide necessary information to operations management.
- Complete written and electronic documentation according to company standards.
- Maintain equipment and supplies inventory as required.
- Respond to emergencies during or after hours to resolve immediate client concerns and meet service-level agreements.
- Escalate complex technical issues to senior team members.
- Conduct service swaps of live networking devices.
- Attend meetings, workshops, training, and seminars relevant to job functions.
- Collaborate with team members to achieve leadership-established performance targets.
- Step in for the Lead Field Technician on a short-term basis as needed.
- Suggest process improvements to enhance efficiency and service quality.
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What This Job Offers
Job Type
Full-time
Education Level
Associate degree
