Data Center Technician, GSO

Google•Fort Wayne, IN

19d•$86,000 - $118,000

About The Position

The Data Center Technician is part of Google’s Hardware Operations team, which monitors and maintains the physical infrastructure behind Google’s services. The role involves installing, configuring, testing, troubleshooting, and maintaining hardware such as servers and their components, along with server software and networking components. Technicians may participate in or lead small project teams on larger installations and develop contingency plans. The work includes manual movement and installation of racks and can be physically demanding. The position is within Global Server Operations (GSO) and the AI and Infrastructure team, which delivers large-scale AI and computing infrastructure for Google customers, employees, and users worldwide.

Requirements

Experience performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting at least one of the following: operating systems, computer/server hardware, or networking protocols.
Ability to lift and move 50 lb (23 kg) of equipment and exert oneself physically over extended periods, including frequent bending, kneeling, climbing, pushing, pulling, and lifting.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Availability to travel to support business priorities as operationally required.

Nice To Haves

Bachelor's degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
Two years of experience diagnosing and troubleshooting operating systems, computer/server hardware, or networking protocols.
Experience performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
Experience working within a data center or network operation center environment.
Ability to collaborate and partner with teams to overcome challenges and adapt to changes in a dynamic work environment.

Responsibilities

Deploy and operate new data center infrastructure within Global Server Operations (GSO).
Report issues and follow data center procedures to troubleshoot and diagnose straightforward equipment or infrastructure issues, using appropriate resources to resolve them.
Maintain data security and integrity, and track media to check for standard security issues, such as data that was not properly erased, in accordance with Google security standards.
Disassemble specific end-of-life equipment through part replacement or maintenance in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues and defined solutions, with limited guidance.
Install, configure, test, troubleshoot, and maintain hardware and server software.
Configure complex components such as networks, routers, hubs, bridges, switches, and networking protocols.
Participate in or lead small project teams on larger installations and develop project contingency plans.