Data Center Technician

NTT DATA Services•Buffalo, NY

5d•$51,520 - $77,280•Onsite

About The Position

NTT DATA is hiring a Data Center Technician to support a client's data center and IT closets in Buffalo, New York. The role is onsite Monday through Friday, with general coverage from 7 a.m. to 5 p.m. EST. Shift times may change based on client requirements, and the technician participates in an on-call rotation for after-hours support.

Requirements

At least 3 years of experience within a data center.
At least 3 years of experience performing data center tape operations, smart hands tasks, and device reboots.
Personal vehicle and driver's license for local travel.

Nice To Haves

Ability to communicate effectively, orally and in writing, to exchange information with the client.
Ability to generate and communicate ideas for improving client processes.

Responsibilities

Manage the work order queue.
Assign technicians and schedule shift activities.
Train and mentor technicians.
Coordinate operational handoffs with peer lead technicians from other shifts.
Deliver move, add, and change requests, including hardware installations and network cabling.
Complete hardware break/fix tickets, including troubleshooting hardware and connectivity issues and replacing hardware components.
Check supplies in and out using the inventory management system.
Keep inventory current and accurate using DC Portal.
Maintain a safe, orderly work area and put away tools and supplies after each shift.
Provide data center escorts as requested.
Perform quality assurance checks on work orders.
Perform backup tape operations and amber light tours.
Participate in the on-call rotation and provide after-hours support when required.