Data Center Technician

Advanced Micro Devices, Inc•UNAVAILABLE, Washington

11d•Onsite

About The Position

AMD is seeking a Data Center Technician to support servers at customer data centers. The role calls for technical skills in hardware, IT, and cabling management, strong analytical ability and attention to detail, self-motivation, and a results-driven attitude. The technician will provide feedback, document technical and non-technical processes, and contribute knowledge-library materials such as KB articles, SOPs, and lessons learned. The role involves internal and external-facing work and may require leading initiatives through completion.

Requirements

CompTIA A+ certification or equivalent experience.
CompTIA Server+ certification or equivalent experience.
Windows OS experience.
Ability to lift up to 35 pounds when necessary.
Ability to safely climb ladders when necessary.
Ability to wear personal protective gear correctly when necessary.
Ability to stand and walk throughout the facility for extended periods without reduced productivity.
Ability to handle, control, or feel objects, tools, or controls; make quick, precise adjustments to machine controls; bend or twist; and repeat movements for extended periods without reduced productivity.

Nice To Haves

Some experience as a data center technician.
Exceptional server hardware knowledge and a deep understanding of component and system failures.
Ability to assist with failure analysis of field issues.
Ability to assist with tracking server fleet health, investigating emerging failure trends, and validating customer SLA performance.
Solid experience using IPMI for diagnostics.
Experience administering software tools for diagnostics, testing, and firmware updates.
Experience resolving issues in real time during new deployments.
Experience administering Windows Server OS and WinPE OS.
Linux PXE services experience.
Basic Linux and Windows scripting experience.
Experience setting up virtual machines and configuring environments.
Ability to work autonomously and within local or geographically dispersed teams.
Associate degree in computer science, computer engineering, information technology, or equivalent experience.
MCP/MSCE certification.
Scripting experience with PowerShell, Python, or Bash.

Responsibilities

Prepare, stage, set up, start, and shut down data center hardware, including racks, hard drives, and switches, using provided instructions, checklists, guides, protocols, and emails.
Assist and guide other technicians with challenging or complex tasks.
Diagnose and troubleshoot issues using standard procedures, identify root causes, and replace faulty components while minimizing customer and business disruption.
Perform post-execution quality checks and verify grounding, staging, labeling, and cabling against safety protocols, deployment standards, and planned Network Design Tasks.
Decommission hardware for straightforward changes and refreshes, such as memory upgrades and OS rebuilds, following standard procedures.
Communicate, report, and escalate incidents to appropriate AMD management.
Attend daily safety briefings, complete required safety training, and comply with safety procedures.
Contribute to a positive team environment by sharing information, participating in regular meetings, asking questions, and staying informed about others’ work.
Share relevant information proactively to support efficient workflows and reduce the impact of work changes on others.
Complete tickets efficiently and meet or exceed task-specific KPIs and SLAs with minimal guidance.
Take ownership of service quality, task completeness, user experience, and data center facilities.
Learn the client’s business and maintain a strong client focus when completing tickets and assigned tasks.