Data Center Technician
About The Position
Deploy is seeking a highly motivated Data Center Technician with hardware and facilities operations experience to maintain its existing data centers and help build out future centers. Deploy's machine-learning systems operate in company data centers, using high-performance GPUs alongside AWS resources. The technician will install, configure, test, troubleshoot, repair, and maintain hardware and server software that supports Deploy's AI solutions, helping keep infrastructure available and operating effectively. The role involves physically moving and lifting heavy equipment, working in an unstructured environment, and collaborating with infrastructure and engineering teams. Travel to various data centers may be required.
Requirements
- Associate’s degree or equivalent practical experience and knowledge of various Linux distributions.
- At least 3–5 years of experience in data center environments, operations, IT, or related fields.
- Ability to work long and/or on-call shifts that may include evenings or nights, weekends, and holidays.
- Ability to physically lift equipment weighing at least 50 pounds.
- Exceptional attention to detail and ability to troubleshoot intricate terminal systems, swap failed components, and repair discrete or rack-based servers.
- Knowledge of software and firmware installation and updates, operating systems, and PXE.
- Familiarity with RAID, SAN, x86 architecture, command-line interfaces, boot processes, GRUB/LILO, file systems, and network device and protocol configuration.
- Flexibility to travel to various data centers as needed.
- Excitement and passion for AI and machine learning.
Nice To Haves
- Applicable certifications such as CompTIA Server+, CompTIA Network+, or CCNP.
- Networking knowledge, including TCP/IP, ICMP, SSH, DNS, HTTP, and SSL/TLS.
- Knowledge of storage systems, RAID, distributed file systems, NFS, iSCSI, or CIFS.
- Familiarity with core OS services such as SSH, telnet, FTP, NFS, DNS, DHCP, and LDAP.
- Experience with the NVIDIA GPU Linux software stack.
- Experience with configuration management using Chef.
- Experience with version control using GitHub.
- Experience with containerization using Docker.
- Experience with container orchestrators such as Mesosphere or Kubernetes.
- Experience with virtualization using QEMU/KVM.
- Experience with network hardware from Arista, Cisco, or Fortinet.
Responsibilities
- Install and upgrade data center equipment racks, including switches, routers, monitoring systems, and other large-scale networking equipment.
- Monitor and audit data center infrastructure, and perform diagnostics, maintenance, and decommissioning on existing and new servers and network infrastructure.
- Maintain integration and deployment tooling.
- Participate in an on-call rotation and root cause analysis to respond to server, network, and hardware issues.
- Maintain inventory and event logs for data center processes.
- Complete assigned tickets to meet SLAs and respond to requests in a timely manner.
- Report actual or suspected security or policy violations and breaches to an appropriate authority.
- Process RMAs and coordinate with the Logistics Team.
- Handle storage media and Data Bearing Devices (DBDs).
- Reconcile and conduct physical audits.
Benefits
- Stock options may be offered in addition to base salary.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
