SkillBridge - Data Center Technician - Cohort Q1' 2027

Equinix•San Jose, CA

4d•Onsite

About The Position

Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoW SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Trainees will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX data centers. Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life, and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. Joining our operations team means being at the center of everything – maintaining and evolving critical infrastructure that powers the digital world and delivers real impact for our customers, communities, and society. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Requirements

Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
Technical or Non-Technical MOS, NEC, or AFSC
High school diploma or equivalent
2–4 years of related technical or data center experience
Strong understanding of standard operating procedures and basic installation/test methodologies
Ability to work cross-functionally, document work clearly, and engage with customers professionally
Comfortable working in a fast-paced, hands-on environment

Nice To Haves

Deepen technical expertise in data center infrastructure and operations
Gain experience in structured cabling, network testing, and troubleshooting
Enhance customer service and communication skills in a technical environment
Understand project coordination and cross-functional collaboration

Responsibilities

Manage and prioritize work orders, ensuring timely execution of moderately complex requests
Collaborate with cross-functional teams to resolve customer tickets efficiently
Complete required reporting with accuracy; support ad-hoc reporting needs
Maintain detailed and clear documentation of all activities
Update local asset databases and operational systems
Identify workflow gaps and recommend process enhancements
Perform moderately complex rack-and-stack installations and follow installation plans
Support installation of cable trays, cabinets, fiber circuits, and other infrastructure components
Identify capacity constraints and escalate as needed
Conduct quality checks on installations and on-site support tasks; recommend improvements
Assist with tape changes and backup support functions
Execute moderately complex cross-connect installs, modifications, terminations, and testing
Install, test, and verify various circuit types (e.g., switched, multiplexed)
Support Layer 1–3 testing and certification activities
Troubleshoot moderately difficult circuits; escalate advanced issues when required
Partner directly with customers to resolve technical issues and recommend solutions
Monitor materials and stock levels; proactively notify appropriate teams of needs
Provide escalated work order support and assist in alarm dispatch
Offer occasional back-up support for security functions
Deliver high-quality service through timely execution of orders and changes
Act as on-site support for customer access, escorting, and operational needs.
Serve as point-of-contact for moderately complex customer requests or escalations
Set clear expectations for deployment timelines and upgrades
Partner with team members to support project tasks
Coordinate vendor access and activities
Conduct quality assurance checks on new installs and deployments
Complete assigned training on schedule
Provide informal guidance to junior team members and new hires when needed