Data Center Technician II

Flexential•Richardson, TX

23d

About The Position

The Data Center Technician II provides physical and technical support to Flexential customers and resources in a 24x7x365 data center environment. The role requires a clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The technician is expected to represent Flexential professionally and technically when working with customers and internal teams. This position supports data center operations through auditing, technical troubleshooting, security and access-control procedures, customer communications, operational reporting, remote hands activities, installations, maintenance, and provisioning work. The technician also supports and mentors DCT I and developing DCT II colleagues, contributes to safety and emergency readiness, and escalates infrastructure issues to appropriate engineering and operations resources. The role requires flexibility to work varied shifts as needed.

Requirements

Experience in a 24/7 production environment.
Strong critical-thinking skills.
Proficient understanding of Windows and Microsoft operating systems.
Knowledge of networking, including routing, subnets, and communication protocols.
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, and PDUs, and a working understanding of AC and DC power.
Knowledge of data center operations.
2–4 years of experience working in an IT or Data Center Support environment.
High school diploma or equivalent.
Familiarity with cable standards, including 568A and B pin-outs.
Excellent verbal and written communication skills.
Proficient understanding of internal platforms and standard backup job troubleshooting.
Strong attention to detail, ability to make and keep commitments, and ability to meet deadlines.
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 lbs.
Ability to pull and install cabling.

Nice To Haves

3 years of experience working within an IT or Data Center Support environment.
Network+, Security+, or pursuit of a similar certification.

Responsibilities

Execute standard auditing tasks precisely, identify when audits are needed, and report findings to appropriate stakeholders.
Support DCT I and developing DCT II colleagues with documentation, report quality assurance, and communication across Power, OpsDB, ServiceNow, Access Logs, and Security Desk systems.
Serve as a peer resource and role model by reinforcing Technical Operations best practices and helping others use tools, processes, and RACI documentation.
Build and maintain customer relationships, prioritize satisfaction and professionalism, and respond promptly and effectively to customer calls and emails.
Monitor and help troubleshoot technical issues and alarms involving Flexential infrastructure.
Follow ERP procedures and escalate issues to engineering staff in a fast-paced data center environment.
Conduct physical security walkthroughs; administer security sign-in and badging for customers, visitors, and third parties; escort visitors to designated work locations; and enforce company security standards.
Track and document time spent on tasks and support cases, including customer installations, site expansions, outages, and remote hands activities.
Enter Cap Labor accurately on timesheets and complete and submit timesheets on time.
Follow Flexential cabling standards.
Analyze and execute ServiceNow tickets as an escalation resource, including rerouting and validating complex requests.
Translate and verify scheduled Remote Hands task instructions, confirm alignment with customer environments, and identify discrepancies.
Lead provisioning tasks by taking ownership, delegating work, and setting deadlines.
Work through uncommon upgrade and replacement requests.
Execute maintenance and PRJTASK requests with minimal guidance.
Conduct site safety walkthroughs and contribute to emergency readiness, including Go-Team participation and coordination with DCM/CIE.
Apply knowledge of critical infrastructure, including power systems and one-line diagrams, fire suppression, and cooling systems; answer complex customer questions and explain alerts and anomalies.
Escalate issues appropriately, follow remediation instructions, and clearly communicate alert details and resolution steps to DCM/CIE.
Manage access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring badge visibility and group-assignment compliance.
Support operational reporting, including customer-specific and security-related documentation.
Support 24x7x365 operations reliably and flexibly, including working varied shifts as needed.
Perform other duties as assigned.