Data Center Technician II

Google•Council Bluffs, IA

5d•$86,000 - $118,000

About The Position

Google’s Hardware Operations team monitors and maintains the physical infrastructure behind Google’s technology. In this role, you will install, configure, test, troubleshoot, and maintain hardware such as servers and their components, as well as server software. You may configure more complex components, including networks, routers, hubs, bridges, switches, and networking protocols. You may participate in or lead small project teams on larger installations and develop project contingency plans. The work includes manually moving and installing racks and can be physically demanding. The role is part of Google’s AI and Infrastructure team, which delivers AI and infrastructure capabilities at scale for Google employees, Google Cloud customers, and Google users worldwide. Individual pay is determined by job-related skills, experience, and relevant education or training.

Requirements

Experience performing component-level repairs and troubleshooting on technical equipment.
Experience diagnosing and troubleshooting operating systems, computer/server hardware, or networking protocols.
Ability to lift or move 50 pounds (23 kilograms) of equipment and exert yourself physically over extended periods, including frequent bending, kneeling, climbing, pushing, pulling, and lifting.
Ability to work non-standard hours, including weekends, night shifts, holidays, and shift-based schedules as required.
Availability to travel as operationally required to support business priorities.

Nice To Haves

Bachelor’s degree or equivalent practical experience.
Completion of the online Google IT Support Professional Certificate program.
Two years of experience diagnosing and troubleshooting operating systems, computer/server hardware, or networking protocols.
Experience performing component-level repairs and troubleshooting on IT equipment or in a similar role, such as Systems Administration, Network Deployment Engineer, or Help Desk Technician.
Experience working in a data center or network operations center environment.
Ability to collaborate and partner with teams to overcome issues and adapt to changes in a dynamic work environment.

Responsibilities

Deploy and operate new data center infrastructure across projects or functions.
Report issues and follow data center procedures to troubleshoot and diagnose straightforward equipment or infrastructure issues, applying resources to resolve identified issues.
Maintain data security and integrity, and track media to check for standard security issues, such as data that was not properly erased, in accordance with Google security standards.
Disassemble specific end-of-life equipment through part replacement or maintenance in a team setting.
Repair, fix, and perform preventative maintenance on equipment, servers, machines, or infrastructure based on identified issues, using defined solutions and limited guidance.