Data Center Technician II

Flexential•Franklin, TN

23d

About The Position

The Data Center Technician II provides physical and technical support to Flexential customers and resources in a 24x7x365 data center environment. The role requires a clear understanding of facilities infrastructure, Windows operating systems, PC troubleshooting, and management applications. The technician represents Flexential professionally and technically when interacting with customers and internal teams, and is expected to remain calm and professional. The position supports daily data center operations, technical troubleshooting, security and access control, customer requests, operational reporting, and project work. It also serves as a peer resource for Data Center Technician I staff and developing Technician II staff, helping reinforce operational best practices and navigate tools, processes, and documentation. The role requires flexibility to work varied shifts and may require limited travel. The stated hourly pay is estimated at $23.00. Actual pay depends on experience, location, and qualifications. Physical demands include climbing ladders, working aloft and in hot or cold environments, maneuvering pallet jacks, lifting up to 50 pounds, and pulling and installing cabling. The position involves potential exposure to chemical, confined-space, electrical, ergonomic, mechanical-lift, noise, temperature-extreme, and trip/fall hazards.

Requirements

Experience in a 24/7 production environment.
Strong critical-thinking skills.
Proficient understanding of Windows and Microsoft operating systems.
Knowledge of networking, including routing, subnets, and communication protocols.
Technical aptitude and experience with building management systems, including UPS, generators, HVAC, and PDUs, and a working understanding of AC and DC power.
Knowledge of data center operations.
2–4 years of experience working in an IT or Data Center Support environment.
High school diploma or equivalent.
Familiarity with cable standards, such as 568A and B pin-outs.
Excellent verbal and written communication skills.
Proficient understanding of internal platforms and standard backup-job troubleshooting.
Strong attention to detail, with the ability to make and keep commitments and meet deadlines.
Ability to climb ladders and work aloft.
Ability to work in hot and cold temperature environments.
Ability to maneuver pallet jacks.
Ability to lift up to 50 pounds.
Ability to pull and install cabling.
Legally authorized to work in the United States and reside in a state where Flexential maintains employment eligibility at the time of hire and throughout employment.

Nice To Haves

3 years of experience working in an IT or Data Center Support environment.
Network+, Security+, or pursuit of a similar certification.

Responsibilities

Execute standard auditing tasks accurately, identify when audits are needed, and report findings to appropriate stakeholders.
Support DCT I and developing DCT II staff with documentation, report quality assurance, and communication across Power, OpsDB, ServiceNow, Access Logs, and Security Desk.
Serve as a peer resource and role model by reinforcing Technical Operations best practices and helping others use tools, processes, and RACI documentation.
Maintain strong customer relationships, prioritize customer satisfaction, and respond promptly and effectively to customer calls and emails.
Monitor and help troubleshoot technical issues and alarms affecting Flexential infrastructure.
Follow ERP and escalate issues to engineering staff in a fast-paced data center environment.
Conduct physical security walkthroughs; administer security sign-in and badging for customers, visitors, and third parties; escort them to designated work areas; and enforce security standards.
Track and document time spent on tasks and support cases, including customer installations, site expansions, outages, and remote-hands activities.
Enter Cap Labor accurately on timesheets and complete and submit timesheets on time.
Follow Flexential cabling standards.
Analyze and execute ServiceNow tickets as an escalation resource, including rerouting and validating complex requests.
Translate and verify scheduled Remote Hands instructions, confirm alignment with customer environments, and identify discrepancies.
Lead provisioning tasks by taking ownership, delegating work, and setting deadlines.
Handle uncommon upgrade and replacement requests.
Execute maintenance and PRJTASK requests with minimal guidance.
Conduct site safety walkthroughs and contribute to emergency readiness, including Go-Team participation and coordination with DCM/CIE.
Apply knowledge of critical infrastructure, including power systems and one-line diagrams, fire suppression, and cooling systems; answer complex customer questions and explain alerts and anomalies.
Escalate issues appropriately, follow remediation instructions, and communicate alert details and resolution steps to DCM/CIE.
Own access-control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring badge visibility and group-assignment compliance.
Support operational reporting, including customer-specific and security-related documentation.
Support 24x7x365 operations reliably and flexibly, including working varied shifts as needed.
Perform other duties as assigned.