Data Center Technician II

A3 Solutions•Hillsboro, OR

1d•Onsite

About The Position

The Data Center Technician II works as part of an onsite team maintaining the network environment and providing hands-on (“Smart Hands”) support for incidents and service requests. The technician works with remote Level 2/3 teams to help resolve outages and issues, including replacing cabling or hardware components. For service requests, the technician works with remote Network Support Teams to install hardware or patch cables to enable new customer services. The role includes installing network and server equipment, managing cables, installing fiber and copper patch leads, providing console access to remote teams for configuration when needed, and testing connectivity after installation and configuration. Additional work includes receiving and validating hardware shipments against purchase orders; unboxing and recycling materials; moving equipment between loading docks, staging areas, and data center racks; installing or retrofitting rack rails and shelving; scanning and labeling devices; managing spare-parts inventory; handling e-waste; shipping and receiving equipment; escorting vendors or technicians; and completing work requests through the ServiceNow ticket system. The position is an onsite, two-month contract. The work takes place in data centers and networking rooms and may involve brief periods in hot enclosed areas, working on a ladder, and extended periods of walking, sitting, standing, crawling, or kneeling. The technician must be able to lift 35 pounds alone, travel between buildings by personal car or on foot, and work independently or in teams of three to four. Strong customer service and written and verbal communication skills are required.

Requirements

At least 2 years of experience racking, stacking, connecting, and providing basic configuration support for networking or server devices.
Higher education or a degree is preferred but not required; the employer will also consider 1–3 years of progressive experience in the specialty in lieu of each year of education.
Ability to work independently and as part of teams of three to four, with flexibility.
Ability to lift 35 pounds without assistance.
Willingness to travel between buildings by personal car or on foot.
Ability to work briefly in hot, enclosed data center areas and to perform work on a ladder.
Ability to walk, sit, stand, crawl, or kneel for extended periods.
Excellent customer service and written and verbal communication skills.
Knowledge of Microsoft Outlook, Excel, and Word, and Windows 10.
Ability to communicate by telephone, email, or face to face.

Nice To Haves

Experience in structured network cabling.

Responsibilities

Maintain the network environment onsite and provide hands-on Smart Hands support for incidents and service requests.
Work with remote Level 2/3 teams to help resolve outages and issues, including replacing cabling or hardware components.
Work with remote Network Support Teams to install hardware and patch cables for new customer services.
Install and configure network and server equipment, including rack-and-stack work, cable management, and fiber and copper patch leads.
Provide console access to remote teams for configuration when required and test connectivity after installation and configuration.
Receive data center hardware shipments and validate received hardware against purchase orders.
Unbox equipment and recycle materials.
Move equipment from loading docks to staging areas or data center racks.
Install or retrofit server racks, including rails and shelving.
Install power and network cables and manage cabling.
Scan and label installed network or server devices.
Identify parts for spare-parts stock inventory.
Handle and dispose of electronic waste properly.
Ship and receive equipment as needed.
Provide escort services for vendors and technicians.
Complete work request tasks through the ServiceNow ticket system.