Data Center Technician 3

Oracle•Saline, MI

18d•$66,200 - $132,400

About The Position

Leads complex data center hardware support services to ensure resilience, reliability, and availability at scale. Designs, governs, and approves advanced change activities and site augmentations, driving standardization of SOPs and MOPs across regions. Serves as the highest operational escalation point for incidents, leading cross-functional triage, root-cause analysis, and long-term corrective actions. Partners with engineering, capacity, networking, and security teams to anticipate risks, implement architectural improvements, and automate repeatable workflows. Mentors and develops teammates, promotes best practices, and influences policy and process changes that improve performance across the group and organization. The role leads complex operational work, supports critical team objectives, develops procedures for resolving complex issues, and recommends and implements improvements to processes and workflows. It also requires cross-functional partnership, continuous learning, and leadership on shifting priorities and resources.

Responsibilities

Oversee lifecycle management for servers and components, setting standards for diagnosis, replacement, and performance validation without affecting critical workloads.
Coach teams on advanced power distribution practices and complex hardware interventions; validate work against reliability, safety, and SLA objectives.
Lead planning, risk assessment, and execution governance for large-scale network builds and migrations; validate architecture, cabling, and end-to-end connectivity.
Define acceptance criteria and sign-off gates for network changes, ensuring interoperability and error-free integration with upstream and downstream systems.
Own the escalation queue and trend analysis; direct complex investigations, establish fix-forward plans, and ensure high-quality resolution documentation within SLAs.
Shape ticket taxonomy, triage playbooks, and automation triggers to improve response consistency and speed.
Govern adherence to SOPs, MOPs, and site rules for high-risk work; ensure alignment with physical security procedures, local regulations, and audit requirements, and verify functional testing of security controls.
Ensure comprehensive documentation, audit trails, and change records; prepare for and lead compliance reviews and remediations.
Lead post-incident reviews and enterprise-level root-cause analyses, share learnings, and implement durable design and process changes that reduce fleet-wide risk.
Partner with engineering to mitigate availability risks, reduce single points of failure, and improve observability and alert fidelity.
Mentor technicians and specialists; establish expectations for execution quality, safety, and customer focus; build capability through training and coaching.
Influence staffing and readiness plans for on-call and peak events, while modeling inclusive practices and cross-team collaboration.
Drive completion of complex or ambiguous work in line with broad project requirements and guide team members on changing priorities and resources.
Collaborate across lines of business to deliver impactful work and support critical team objectives, building partnerships based on business, stakeholder, and customer needs.
Develop and share procedures to identify and resolve complex issues, acting as the team's final non-managerial escalation point and reviewing information to troubleshoot complex errors.
Seek to expand knowledge, learn new skills and tools, stay current with trends and best practices, and use feedback and advanced training to improve skills.
Recommend, implement, and share strategies that improve the efficiency and effectiveness of complex processes, protocols, and workflows.