Data Center Technical Trainer (Louisiana)

EOS•Louisiana, LA

17d•Onsite

About The Position

The Data Center Technical Trainer develops, delivers, and maintains technical training programs to prepare data center technicians to meet operational requirements. The role supports onboarding new technicians, upskilling existing staff, and promoting consistent understanding of safety, compliance, operational standards, and best practices across sites. The Trainer works with site leadership, technical subject matter experts, and compliance teams to keep training accurate, scalable, and aligned with business needs. The role includes instructor-led and hands-on training, creation and maintenance of training materials, competency evaluation, on-the-floor coaching, and support for new site activations, expansions, and surge activity. The Trainer also collaborates with operations, engineering, compliance, vendor management, and site leaders to address training needs, improve readiness, and keep processes and documentation current.

Requirements

At least 2 years of experience in a data center technician role.
Strong understanding of data center infrastructure, including servers, storage, networking, power, and cooling.
Familiarity with safety standards and compliance regulations.
Excellent written and verbal communication skills.
Passion for helping people learn and develop their skills.
Ability to develop and deliver technical training programs for data center staff.
Ability to create training materials such as presentations, job aids, and reference guides.
Ability to conduct hands-on training, simulations, troubleshooting, and maintenance sessions.
Ability to evaluate training effectiveness and implement continuous improvements.
Ability to conduct one-on-one coaching and follow-up training with learners and managers.

Nice To Haves

Experience training or coaching colleagues in a data center environment.
Previous in-person or virtual presentation or public speaking experience.

Responsibilities

Develop and deliver instructor-led and hands-on technical training for new and existing data center technicians.
Create structured training materials, including SOPs, job aids, checklists, labs, assessment tools, presentations, and reference guides.
Facilitate onboarding sessions, cross-training programs, refresher courses, and hands-on simulations aligned with operational readiness needs.
Train technicians on hardware installation, break/fix procedures, server builds, troubleshooting, ticketing systems, and rack/stack methodologies.
Evaluate technician competency and alignment with operational standards, safety protocols, and compliance requirements.
Perform on-the-floor coaching, quality checks, skills assessments, and one-on-one follow-up training to evaluate learning effectiveness.
Provide site leaders with structured feedback about technician performance, skill gaps, and readiness for independent work.
Support ramp-up efforts for new site activations, expansions, and surge activity.
Maintain and update technical training content and documentation as hardware generations, tools, and SOPs evolve.
Partner with engineering, compliance, operations, and support teams to incorporate new processes and lessons learned into training materials and identify training needs.
Coordinate with Compliance Analysts to ensure technicians understand audit, safety, and SLA requirements.
Provide targeted retraining to support performance improvement plans.
Track training metrics, certification progress, and skill development trends.
Identify opportunities to streamline processes, reduce rework, improve technician effectiveness, and enhance onboarding, readiness tracking, and competency frameworks.
Maintain up-to-date knowledge of data center technologies and best practices.