Data Center Team Lead: Network Operations (Louisiana)

EOS • Monroe, LA

26d • Onsite

About The Position

EOS IT Solutions is seeking a hands-on Data Center Network Operations Lead to oversee hardware repair and troubleshooting operations involving fiber optic deployment, splicing, testing, and maintenance in large-scale, mission-critical environments. The role combines technical expertise in diagnosing and resolving hardware and network issues with leadership of technicians delivering high-quality, SLA-driven support. The successful candidate will use command-line interfaces for diagnostics, manage escalations, and support network services across server, storage, and network hardware platforms.

This position supports 24/7/365 operations through rotational shifts and may require up to 10% domestic travel. The team lead coordinates technicians, assigns and monitors workloads, supports performance against operational targets, provides technical guidance and mentorship, and maintains operational continuity when the Site Supervisor is absent. The role also provides hands-on oversight of hardware repairs, Layer 1–3 troubleshooting, fiber splicing support, and fiber testing and validation.

EOS IT Solutions is a global technology and logistics company providing collaboration and business IT support services. The company emphasizes customer satisfaction, service quality, transparency, and support for its employees and partners.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• At least 2 years of people management, supervisory, team lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, and iLO.
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Excellent problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills, with a customer-focused mindset.
• Valid driver’s license and ability to travel between data center sites as needed.
• Ability to work rotational shifts supporting 24/7/365 operations.
• Ability to travel domestically as needed; the role may require up to 10% travel.
• Ability to frequently lift approximately 50 pounds and occasionally lift up to 100 pounds.
• Visual abilities including clarity of vision at 20 inches or less and more than 20 inches, adjustment of focus, three-dimensional vision, and color identification.
• Ability to communicate through speaking and listening.
• Ability to sit, use hands and fingers, handle objects, tools, or controls, and reach with hands and arms; frequent standing and walking, and occasional climbing, balancing, stooping, kneeling, crouching, or bending.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Lead and coordinate technicians on a day-to-day basis, assigning workloads and aligning activities with project priorities and productivity expectations.
• Monitor technician productivity and performance against daily and weekly targets, and ensure team members follow safety and quality standards.
• Provide technical leadership, mentorship, and hands-on guidance to junior technicians and field personnel.
• Escalate performance concerns, operational risks, and resource issues to the Site Supervisor in a timely manner.
• Provide operational continuity and leadership coverage when the Site Supervisor is absent.
• Maintain and update documentation for incident resolution, root cause analysis, and repair procedures.
• Manage ticket queues, prioritize work, escalate issues effectively, and ensure SLA adherence.
• Collaborate with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs and contribute to their development and continuous improvement.
• Lead operations across server, storage, and network hardware platforms and ensure timely resolution of hardware failures.
• Perform advanced diagnostics using CLI tools, including Cisco IOS, NX-OS, and Linux shell, to identify and resolve system and network issues.
• Oversee physical hardware repairs, including component-level replacements such as drives, memory, NICs, PSUs, fans, and motherboards.
• Troubleshoot Layer 1–3 network issues, including port failures, fiber optic cabling, link flaps, and misconfigurations.
• Provide technical support and guidance for single-mode, multi-mode, and ribbon fiber splicing activities.
• Support fiber testing and validation using OTDR, OLTS, power meters, and visual fault locators.
• Assist with reviewing and interpreting OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.
• Promote accountability, professionalism, teamwork, and operational excellence across site activities.

Benefits

• Health insurance starting the first of the month after the start date.
• Vision insurance starting the first of the month after the start date.
• Dental insurance starting the first of the month after the start date.
• Meals, snacks, drinks, and desserts provided.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree