Data Center Team Lead: Network Operations (Louisiana)

EOS • Monroe, LA

25d • Onsite

About The Position

EOS IT Solutions is seeking a hands-on Data Center Network Operations Lead to oversee hardware repair and troubleshooting, fiber-optic deployment and maintenance, and network operations in large-scale, mission-critical environments. The role combines advanced technical work with day-to-day leadership of technicians, ensuring high-quality, SLA-driven support across server, storage, and network hardware platforms. The lead uses command-line tools to diagnose and resolve issues, manages escalations and ticket queues, and helps ensure consistent network service delivery. The position supports 24/7/365 operations through rotational shifts and may require up to 10% domestic travel between data center sites.

The role leads and coordinates technicians, assigns workloads, monitors productivity against operational targets, and provides technical guidance and mentorship. It maintains incident, root-cause, and repair documentation; supports compliance with and improvement of MOPs and CMOPs; and collaborates with cross-functional teams on upgrades, migrations, and maintenance windows. The lead also provides operational continuity and leadership coverage when the Site Supervisor is absent.

Technical oversight includes advanced diagnostics using Cisco IOS, NX-OS, Linux shell, and related CLI tools; component-level hardware replacements; troubleshooting Layer 1–3 network issues; and supporting fiber splicing, testing, certification, and fault resolution. EOS offers health, vision, and dental insurance, meals and refreshments, paid time off and holidays, sick days, and a 401(k) retirement plan with a company match.

Requirements

• Associate degree or higher in a technical discipline, or equivalent hands-on experience in data center operations or IT support.
• At least 5 years of experience in IT support, hardware diagnostics, and repair in enterprise environments.
• At least 2 years of people-management, supervisory, team-lead, mentoring, or equivalent experience demonstrating increasing responsibility.
• Strong proficiency with CLI-based tools and environments, such as Cisco CLI, Linux/Unix shell, iDRAC, and iLO.
• Demonstrated experience troubleshooting and repairing fiber, server, storage, and network hardware.
• Familiarity with network protocols and tools such as ping, traceroute, netstat, SNMP, and syslog.
• Strong problem-solving skills and ability to work under pressure in high-availability environments.
• Strong communication and leadership skills and a customer-focused mindset.
• Valid driver's license and ability to travel between data center sites as needed.

Nice To Haves

• Experience managing a technical support team in a multi-site environment.
• Industry certifications such as CompTIA Server+, Cisco CCNA, Dell EMC, or equivalent vendor-specific credentials.
• Experience with ticketing systems such as ServiceNow or Remedy and asset-management platforms.
• Familiarity with scripting for automation, such as Bash or Python.
• Experience working in a 24/7 operational environment with on-call responsibilities.

Responsibilities

• Lead and coordinate technicians on a day-to-day basis, assigning workloads and aligning activities with project priorities and productivity expectations.
• Monitor technician output and performance against daily and weekly targets, and ensure compliance with safety and quality standards.
• Provide hands-on technical guidance, mentorship, and support to field personnel; promote accountability, professionalism, teamwork, and operational excellence.
• Escalate performance concerns, operational risks, and resource issues to the Site Supervisor in a timely manner.
• Provide operational continuity and leadership coverage in the absence of the Site Supervisor.
• Lead operations across server, storage, and network hardware platforms and ensure timely resolution of hardware failures.
• Perform advanced diagnostics using CLI tools, including Cisco IOS, NX-OS, and Linux shell, to identify and resolve system and network issues.
• Oversee physical hardware repairs and component-level replacements, including drives, memory, NICs, PSUs, fans, and motherboards.
• Troubleshoot Layer 1–3 network issues, including port failures, fiber-optic cabling problems, link flaps, and misconfigurations.
• Provide technical support and guidance for single-mode, multi-mode, and ribbon fiber splicing activities.
• Support fiber testing and validation using OTDR, OLTS, power meters, and visual fault locators.
• Assist with reviewing and interpreting OTDR traces, loss budgets, and certification results.
• Support troubleshooting and resolution of fiber infrastructure issues and network faults.
• Manage ticket queues, prioritize and escalate work, and ensure SLA adherence.
• Maintain and update documentation for incident resolution, root-cause analysis, and repair procedures.
• Collaborate with cross-functional teams on infrastructure upgrades, migrations, and maintenance windows.
• Ensure compliance with MOPs and CMOPs and contribute to their development and continuous improvement.

Benefits

• Health insurance starting the first day of the month after the start date.
• Vision insurance starting the first day of the month after the start date.
• Dental insurance starting the first day of the month after the start date.
• Meals, snacks, drinks, and desserts provided.
• 10 days of paid time off annually.
• 12 paid holidays.
• 6 sick days, available after 90 days of employment.
• 401(k) retirement plan with a $2,500 company match, available after 90 days of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree