Data Center Support Technician
About The Position
Atlantic.Net is a cloud services company specializing in public and private cloud, managed services, colocation, and dedicated servers. The Data Center Support Technician provides hands-on technical support in a data center, monitors and maintains critical infrastructure, handles support requests, and helps ensure tickets are resolved efficiently. The technician works with the support team to troubleshoot hardware, network, and system issues while maintaining operational efficiency and delivering customer-focused service. After onboarding and training, the role provides coverage across first, second, and third shifts, including weekends, as the company operates 24/7/365. The technician may participate in weekend on-call rotations and assist with emergencies under the direction of the Support Lead or Manager.
Requirements
- At least 1 year of experience in a data center, IT support, or helpdesk role.
- Basic knowledge of hardware troubleshooting, networking, and server environments.
- Familiarity with ticketing systems and IT support processes.
- Strong problem-solving skills and attention to detail.
- Ability to lift and move equipment, such as servers and networking gear.
- Willingness to work flexible shifts, including weekends and on-call rotations.
- Clear and effective communication and a customer-first mindset.
Responsibilities
- Respond to and resolve customer support requests within SLA guidelines.
- Monitor support queues, update ticket statuses, and ensure timely follow-ups.
- Escalate complex issues to senior technicians or the Support Lead as needed.
- Perform basic hardware troubleshooting, replacements, and installations.
- Assist in diagnosing and resolving server, network, and infrastructure issues.
- Conduct system checks and respond to alerts related to data center operations.
- Assist with equipment installations, cable management, and hardware audits.
- Maintain data center cleanliness and organization.
- Perform walkthroughs to inspect infrastructure and identify potential issues.
- Document troubleshooting steps, resolutions, and customer interactions accurately.
- Provide clear handoff notes to the next shift for seamless transitions.
- Assist in emergency scenarios under the direction of the Support Lead or Manager.
- Participate in weekend on-call rotations as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
