Data Center Support Coordinator

Frost•San Antonio, TX

11d

About The Position

The Data Center Support Coordinator oversees support infrastructure for Frost’s facilities systems and mission-critical data center. The role maintains electrical, mechanical, plumbing, and building automation systems, and develops and implements maintenance procedures. It coordinates vendor-supported maintenance and network activities, ensures the availability of resources, manages maintenance inventories and invoices, and partners with IT on infrastructure projects and hardware moves. The coordinator also supports building management network disaster recovery testing and responds to audit and compliance requests. The work is guided by Frost’s values of integrity, caring, and excellence.

Requirements

At least 4 years of experience in facilities, data center support, or a related area.
Valid driver’s license and clean driving record.
Strong organizational, communication, vendor-management, and problem-solving skills.
Ability to coordinate multiple maintenance activities and projects in a mission-critical environment.
Proficiency in Microsoft Office applications.

Nice To Haves

State-licensed Master or Journeyman Electrician.
State-licensed Air Conditioning Contractor.
Experience supporting data center infrastructure, critical facilities, or building management systems.

Responsibilities

Coordinate vendor support and maintenance for facilities systems and mission-critical data center infrastructure, including electrical, mechanical, plumbing, and building automation systems.
Ensure appropriate resources are available for preventative and corrective maintenance activities.
Coordinate vendor-supported network activities and oversee outsourced vendors to ensure services meet Frost’s quality, safety, and performance standards.
Manage maintenance inventories and vendor invoices to maintain cost-effective inventory levels and service standards.
Develop and maintain maintenance procedures, standards, schedules, and documentation for consistent and efficient data center operations.
Partner with IT on projects by reviewing power and data requirements, coordinating installations and hardware moves, validating infrastructure capacity, and participating in weekly Change Advisory Board (CAB) meetings.
Maintain building management network activities, including planning, scheduling, and documenting network disaster recovery tests.
Respond to audit and compliance requests and support assessments and reviews for adherence to regulatory requirements and Frost’s standards.
Take action using integrity, caring, and excellence to achieve all-win outcomes.