Data Center Support Coordinator

Frost Bank • San Antonio, TX

10d

About The Position

The Data Center Support Coordinator oversees support infrastructure and coordinates vendor-supported maintenance for Frost facilities systems and mission-critical data center infrastructure. The role covers electrical, mechanical, plumbing, and building automation systems, with a focus on efficient, consistent operations and adherence to Frost’s standards for quality, safety, performance, and compliance.

The coordinator ensures resources are available for preventative and corrective maintenance, manages maintenance inventory and vendor invoices, and develops maintenance procedures, schedules, standards, and documentation. The role also partners with IT on projects involving power and data requirements, installations, hardware moves, and infrastructure capacity; participates in weekly Change Advisory Board meetings; maintains building management network activities; coordinates and documents disaster recovery tests; and responds to audit and compliance requests.

Frost describes the position as part of a team committed to integrity, caring, and excellence. The company provides banking, investment, and insurance services to businesses and individuals throughout Texas.

Requirements

• At least 4 years of experience in facilities, data center support, or a related area.
• Valid driver’s license and clean driving record.
• Strong organizational, communication, vendor-management, and problem-solving skills.
• Ability to coordinate multiple maintenance activities and projects in a mission-critical environment.
• Proficiency in Microsoft Office applications.

Nice To Haves

• State-licensed Master or Journeyman Electrician.
• State-licensed Air Conditioning Contractor.
• Experience supporting data center infrastructure, critical facilities, or building management systems.

Responsibilities

• Coordinate vendor support and maintenance activities for facilities systems and mission-critical data center infrastructure, including electrical, mechanical, plumbing, and building automation systems.
• Ensure appropriate resources are available to complete preventative and corrective maintenance activities.
• Coordinate vendor-supported network activities by overseeing outsourced vendors and ensuring services meet Frost’s quality, safety, and performance standards.
• Manage maintenance inventories and vendor invoices to maintain cost-effective inventory levels and service standards.
• Develop and maintain maintenance procedures, standards, schedules, and documentation to promote consistent and efficient data center operations.
• Partner with IT on projects by reviewing power and data requirements, coordinating installations and hardware moves, validating infrastructure capacity, and participating in weekly Change Advisory Board (CAB) meetings.
• Maintain building management network activities, including planning, scheduling, and documenting network disaster recovery (DR) tests.
• Respond to audit and compliance requests and support assessments and reviews to ensure adherence to regulatory requirements and Frost’s standards.
• Take action using Integrity, Caring, and Excellence to achieve all-win outcomes.

Benefits

• Medical, dental, and vision insurance.
• Long-term disability and life insurance.
• 401(k) matching.
• Generous holiday and paid time off schedule.
• Tuition reimbursement.
• Health and wellness programs, including an Employee Assistance Program.
• Referral bonus program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed