Coordinator - Academic Support Center

Tennessee Board of Regents•Memphis, TN

3d•Onsite

About The Position

The Academic Support Center (ASC) Coordinator provides day-to-day operational leadership for assigned Academic Support Center locations and supports the center’s mission of promoting student learning, persistence, retention, and academic achievement. The position coordinates tutoring services, supervises part-time tutors, provides academic coaching, supports embedded tutoring, develops student success programming, and collaborates with faculty and staff to increase student engagement with academic support resources. The Coordinator also supports proactive student success initiatives and academic intervention efforts beyond the traditional tutoring model. The role is based across multiple campus locations. Work is primarily performed in an office, classroom, and academic support center environment, and may require travel between campus locations. The position requires frequent sitting, standing, walking, speaking, and computer use, and occasional lifting or moving of materials weighing up to 25 pounds.

Requirements

Bachelor's degree from an accredited college or university, or equivalent experience.
Experience in academic support, tutoring, advising, student services, education, or a related field.
Demonstrated ability to communicate effectively with students, faculty, staff, and community stakeholders.
Knowledge of tutoring programs, academic support services, student development theory, and higher education practices.
Knowledge of student success initiatives and academic intervention strategies.
Strong organizational, communication, and interpersonal skills.
Ability to supervise, mentor, and support part-time employees.
Ability to analyze data and prepare reports regarding student utilization and program effectiveness.
Ability to establish collaborative relationships with students, faculty, administrators, and staff.
Ability to work with a growing college population and support student success initiatives.
Demonstrated problem-solving, leadership, and customer service skills.

Nice To Haves

Master's degree in Education, Psychology, Counseling, Student Affairs, Higher Education, or a related field.
Experience working in a college or university setting.
Experience supervising staff, tutors, student workers, or volunteers.
Experience developing student success programming, workshops, or academic intervention initiatives.

Responsibilities

Provide daily oversight of assigned Academic Support Center locations.
Ensure adequate coverage for drop-in tutoring and scheduled appointments.
Coordinate tutor scheduling and staffing needs, and maintain subject-area coverage across disciplines.
Support efficient and effective delivery of tutoring services.
Supervise part-time tutors; assist with onboarding, training, and professional development; monitor tutoring quality and student engagement; and support evaluations and performance feedback.
Provide individualized academic coaching, including support with study strategies, time management, goal setting, and academic planning.
Connect students with appropriate academic support resources and support Early Alert intervention and academic recovery initiatives.
Conduct classroom presentations and outreach promoting Academic Support Center services.
Collaborate with faculty, advisors, and student support personnel.
Develop and facilitate workshops focused on academic success skills, and assist with midterm success programs, finals preparation, and other student success initiatives.
Coordinate embedded tutoring opportunities in high-enrollment and gateway courses, and work with faculty to align tutoring with course objectives.
Track tutoring utilization, student engagement, and program outcomes; participate in assessment, evaluation, and continuous improvement efforts.