Data Center Support

Equifax • Washington, DC

1d

About The Position

As a member of Equifax’s Data Center support team, this role serves as the hands and eyes for partners and provides first-line response for hardware including network, server, and security equipment. The position also provides Tier 1 network support, including troubleshooting and patching, for the Federal Network team. It supports corporate and data center technologies, technical resources for projects, and network improvement initiatives, especially in the Federal network environment. The role troubleshoots outages and performance, capacity, and error conditions, maintains technology equipment, and contributes to network availability and performance.

Requirements

• 2–5 years of experience in the role.
• In-depth knowledge of infrastructure technologies, including cloud knowledge and security protocols.
• Skills to manage small teams and provide guidance.
• Configuration and troubleshooting experience with Juniper and Palo Alto firewalls.
• Configuration and command-set mastery of Cisco, Juniper, and Arista switches and routers.
• Ability to plan work to meet project deadlines, accommodate user demands, set priorities, organize information, and escalate issues appropriately.
• Ability to participate in multiple projects concurrently.
• Excellent verbal, written, and presentation communication skills; customer-service orientation; strong problem-solving skills; and ability to understand new technologies quickly.
• Strong commitment to network availability and performance, and professionalism at all times.
• Strong experience with network tools such as Tufin, NetBrain, and Solarwinds.

Nice To Haves

• Bachelor’s degree in a relevant field is strongly preferred, or equivalent experience.
• Ability to demonstrate successful performance in the Success Profile skills: Emerging Technology Trends and Practices, Execution, Operational Excellence, Regulatory Documentation, Technical Communication and Presentation, and Troubleshooting.

Responsibilities

• Provide technical support for a complex range of server platforms.
• Monitor and perform complex troubleshooting for network and server environments.
• Perform restorative and maintenance actions to resolve problems.
• Maintain technology equipment.
• Handle escalated issues.
• May provide guidance to junior team members.
• Provide Tier 1 support for BAU and deliver Corporate and Data Center technologies and technical resources for projects, especially in the Federal network environment.
• Implement network improvement projects as needed to support business initiatives.
• Troubleshoot system outages to quickly determine root causes.
• Anticipate and troubleshoot performance, capacity, or error-condition issues.
• Maintain up-to-date knowledge of current networking technologies.
• Participate in a 24x7x365 on-call rotation.
• Work flexible hours, including nights and weekends when required to complete projects and configuration changes without affecting business hours.

Benefits

• Comprehensive compensation and healthcare packages.
• 401k matching.
• Paid time off.
• Organizational growth potential through an online learning platform with guided career tracks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level