Data Center Operations - Facilities Support Specialist, Onsite - MA locations

RTX•Concord, MA

26d•Onsite

About The Position

The role supports the installation, maintenance, support, and monitoring of data centers at Raytheon/RTX locations. Based in Tewksbury, Massachusetts, or another Massachusetts site, it requires frequent travel to other Massachusetts sites and is performed primarily onsite. The position serves as the primary Digital Technology contact for facilities issues affecting data centers, supports coordination and documentation, and helps maintain smooth data center operations. Relocation support may be available to applicants who qualify under company policy. The specialist coordinates data center facilities and power matters, tracks schedules and outages, contributes to operational metrics and capital-budget planning, and maintains standard processes, records, management software, and operational documentation. The role also supports rack installation and reconfiguration, monitoring strategies, third-party maintenance, and problem resolution for tactical environments. The employee may work evenings and weekends as needed and is expected to work under general supervision while following established procedures. The position requires an active, transferable U.S. Secret security clearance before the start date and U.S. citizenship. It typically requires a university degree or equivalent experience plus at least five years of relevant experience, or an advanced degree in a related field plus at least three years of experience. The salary range is $86,800–$165,200. Eligible hires may receive benefits and may qualify for annual incentive compensation, subject to applicable terms and conditions.

Requirements

Typically, a university degree or equivalent experience and at least 5 years of relevant experience, or an advanced degree in a related field and at least 3 years of experience.
Experience managing facilities and power issues for IT data centers, factories, or technology work areas, including server installation, electrical power requirements, and environmental safety issues.
Active and transferable U.S. government-issued Secret security clearance required before the start date; clearance must be active on day one.
U.S. citizenship, as only U.S. citizens are eligible for the required security clearance.
Ability to work with general supervision and follow established procedures.
Willingness and availability to work outside normal business hours, including evenings and weekends, as needed.
Ability to travel frequently to other Massachusetts sites.

Nice To Haves

Security+ and Net+ certifications within 6 months.
Experience with IT data center operations, including Digital Technology (IT) infrastructure, networking, and facilities infrastructure.
Experience with access control lists, security posture, and vendor best practices.
Experience with Visio diagramming and design capabilities.
Willingness and availability to travel domestically as needed.
Effective customer service skills, including oral and written communication.
Ability to work under time constraints.
Experience with classified computing, ICD705, and NISPOM Chapter 8.

Responsibilities

Coordinate inter-team communication and organize clear documentation of data center details to support project growth.
Serve as the primary Digital Technology point of contact for facilities issues within and affecting the data center.
Provide data center metric input for the Monthly Operation Review.
Provide yearly input for the Digital Technology facilities capital budget.
Review data center environmental monitoring strategy with Facilities, including off-hour emergency response, power outage support, temperature monitoring, and under-floor water and fire detection.
Meet with management weekly or as needed to update data center schedules, issues, and outages.
Maintain standard data center processes, including naming conventions, access control, server inventory, change control, disaster plans and policies, and escalation processes.
Escort planned and unplanned facilities events and projects.
Maintain smooth operation of data center services.
Plan, evaluate, coordinate, and perform installation or reconfiguration of data center racks.
Maintain the data center management software platform.
Prepare or ensure the availability of data center documentation, including operational instructions, technical diagrams, and other materials; create documentation where none exists.
Monitor and analyze short- and long-range planning for in-house systems.
Coordinate third-party maintenance for data center equipment and vendor support.
Work with program engineers to resolve data center problems in tactical environments.
Support the technical team’s performance and capabilities through mentoring, training, and knowledge sharing.
Travel frequently to other Massachusetts sites and be available to work evenings and weekends as needed.

Benefits

Relocation support for applicants who qualify under company policy.
Medical insurance.
Dental insurance.
Vision insurance.
Life insurance.
Short-term disability coverage.
Long-term disability coverage.
401(k) match.
Flexible spending accounts.
Flexible work schedules.
Employee assistance program.
Employee Scholar Program.
Parental leave.
Paid time off.
Holidays.
Potential annual short-term and/or long-term incentive compensation, depending on position level and applicable terms.