Specialist, Data Center Operations

JLL • Plano, TX

2d • Onsite

About The Position

JLL is hiring a Specialist, Data Center Operations to support data center operations at its Plano, Texas site. The role involves independent hands-on work, including remote-hands support, hardware and cabling installations and troubleshooting, shipment and inventory coordination, and maintaining accurate service records. The specialist will support service management processes and power maintenance events, collaborate with clients and colleagues, and help meet service-level and key performance expectations. The position requires the ability and willingness to work day, evening, overnight, and weekend shifts, as well as rotational on-call support. The role is on-site and does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 2 years of experience as a data center technician or in a similar discipline in a mission-critical data center environment.
• High school diploma or equivalent.
• Ability to lift 50 pounds.
• Working knowledge of Microsoft Windows, Microsoft Office (especially Word and Excel), and ServiceNow.
• Thorough understanding of cabling best practices, including EIA/TIA-568 standards.
• Thorough understanding of IT hardware, such as HP and Cisco equipment.
• Working knowledge of network cabling diagnostics and testing practices.
• Good understanding of LAN, WAN, and telephony concepts, including TCP/IP, switches, routers, and VLANs.
• General understanding of electrical theory relevant to hardware installations, including single-phase and three-phase power, amperage, and receptacle types.
• Strong technical, analytical, and problem-solving skills.
• Ability to complete tasks and deliverables within expected timelines.
• Excellent organizational skills, strong attention to detail, and willingness to learn and methodically follow procedures.
• Ability to work independently as part of a larger team in a global organization.
• Ability to multitask in high-pressure situations and take ownership of projects or tasks from planning through deployment and post-deployment support.
• Ability and willingness to work day, evening, overnight, and weekend shifts and provide rotational on-call support.
• Authorization to work in the United States without sponsorship; visa sponsorship is not provided.

Nice To Haves

• A two-year technical degree or equivalent work experience.

Responsibilities

• Handle tape backup media and prepare it for offsite storage when applicable.
• Perform ad hoc requests as directed by on-site management.
• Prepare for, coordinate, and receive incoming shipments; compare packing lists with purchase details to verify make, model, and quantities.
• Receive SRM.
• Provide remote-hands support, including power cycles, physical equipment and cabling inspections, failed-component replacement, copper and fiber cable testing, storage-media handling, and entry of troubleshooting commands.
• Install hardware, including rack-and-stack work.
• Install, route, terminate, and test cables.
• Troubleshoot hardware cabling.
• Support Service Manager processes, including service requests, incidents, and changes, by creating, updating, and closing associated tickets in accordance with SLAs and KPIs.
• Support Power Maintenance Events through active participation in planning in an assigned role.
• Track and maintain adequate spare-equipment levels.
• Perform physical audits and keep the Service Manager database accurate and up to date.
• Collaborate and maintain business relationships to meet and exceed client expectations for business-as-usual and project activities.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• A supportive culture and comprehensive benefits package focused on personal well-being and growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED