Specialist, Data Center Operations

JLL • Plano, TX

4d • Onsite

About The Position

JLL is hiring a Specialist, Data Center Operations to support data center operations in an on-site role in Plano, Texas. The position involves independent work across equipment handling, shipments, remote-hands support, hardware and cabling installations, troubleshooting, service management processes, power maintenance events, inventory, and physical audits. The specialist collaborates with colleagues and maintains business relationships to meet client expectations for routine operations and project work.

The role requires at least two years of data center technician or similar experience in a mission-critical data center environment, along with a high school diploma or equivalent. A two-year technical degree or equivalent work experience is also listed. The employee must be willing to work day, evening, overnight, and weekend shifts and provide rotational on-call support. The position does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• At least 2 years of experience as a data center technician or in a similar discipline in a mission-critical data center environment.
• High school diploma or equivalent.
• A two-year technical degree or equivalent work experience.
• Strong technical, analytical, and problem-solving skills.
• Ability to complete tasks and deliverables within expected timelines.
• Excellent organizational skills, strong attention to detail, and willingness to learn and follow procedures methodically.
• Ability to work independently as part of a larger team in a global organization.
• Ability to multitask in high-pressure situations and take ownership of projects or tasks from planning through deployment and post-deployment support.
• Ability to learn new technologies and interest in expanding and applying knowledge as technologies emerge.
• Ability to lift 50 lbs.
• Working knowledge of Microsoft Windows, Microsoft Office—especially Word and Excel—and ServiceNow.
• Thorough understanding of cabling best practices, including EIA/TIA-568 standards.
• Thorough understanding of IT hardware, such as HP and Cisco equipment.
• Working knowledge of network cabling diagnostics and testing practices.
• Good understanding of LAN/WAN and telephony concepts, including TCP/IP, switches, routers, and VLANs.
• General understanding of electrical theory as it relates to hardware installations, including single-phase and three-phase power, amperage, and receptacle types.
• Ability and willingness to work day, evening, overnight, and weekend shifts and provide rotational on-call support.
• Authorization to work in the United States without visa sponsorship.

Responsibilities

• Handle tape backup media and prepare it for offsite storage when applicable.
• Perform ad hoc requests as directed by on-site management.
• Prepare, coordinate, and receive incoming shipments; compare packing lists with purchase details to verify make, model, and quantities, and receipt SRM.
• Provide remote-hands support, including power cycles, physical equipment and cabling inspections, failed component replacement, copper and fiber cable testing, storage media handling, and troubleshooting commands.
• Install hardware, including rack-and-stack work.
• Install, route, terminate, and test cables.
• Troubleshoot hardware cabling.
• Support Service Manager processes, including service requests, incidents, and changes, by creating, updating, and closing related tickets in accordance with SLAs and KPIs.
• Participate in planning and support of Power Maintenance Events (PME) in an assigned role.
• Track and maintain adequate spare equipment levels.
• Perform physical audits and keep the Service Manager database accurate and up to date.
• Collaborate and maintain business relationships to meet and exceed client expectations for business-as-usual and project activities.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package focused on mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree