Critical Facilities Operations Center Operator, Data Center Operations

Apple • Waukee, IA

4h

About The Position

Apple’s Information Systems and Technology (IS&T) organization supports Apple’s technology systems, devices, transactions, and internal developer community. Infrastructure Services manages data center equipment and systems that deliver compute, storage, and networking services across Apple.

The Facilities Operations Center (FOC) Operator ensures the performance of critical infrastructure monitoring systems. The operator owns activities in critical spaces, responds to alarms, leads incident management, and upholds Apple maintenance standards. The role requires situational awareness, clear communication, sound decision-making, and a commitment to continuous improvement in a critical environment. Operations monitors work 12-hour shifts, including graveyard, weekend, and holiday shifts, with possible overtime depending on business needs.

Requirements

• At least 1 year of experience operating EPMS, BMS, and/or FLS control systems within critical facilities, data centers, industrial plants, or in relevant U.S. military technical ratings.
• At least 2 years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations centers, or relevant military technical ratings.
• Experience with maintenance management tools such as Computerized Maintenance Management Systems (CMMS) or similar.
• Experience with or exposure to mechanical, electrical, and fire life safety systems.
• Physical ability to perform tasks requiring sitting, standing, bending, stooping, pushing, pulling, and lifting up to 75 lbs.
• Ability to work in temperatures ranging from 60°F to 110°F and follow OSHA work-rest cycles.
• Flexibility to work varied 12-hour day or graveyard shifts and readiness to work overtime as business needs dictate.

Nice To Haves

• At least 4 years of experience in critical facilities, data center environments, industrial plant operations, mission-critical operations centers, or relevant military technical ratings.
• At least 2 years of experience operating EPMS, BMS, and/or FLS control systems within critical facilities, data centers, industrial plants, or in relevant U.S. military technical ratings.
• Ability to analyze complex failure scenarios, understand detailed one-line diagrams and piping and instrumentation diagrams, and interpret cascading failure risks.
• Understanding of safety regulations and standard processes in data center environments.
• Competency in Apple operating systems or common software applications.
• Ability to execute standard operating procedures (SOPs) and emergency operating procedures (EOPs), and triage high-priority alarms under pressure.
• Excellent written and verbal communication skills.
• Experience and skills needed to apply programs and processes to assess and react to high-priority alarms while actively mitigating risk when required.
• Demonstrated ability to manage multiple tasks and prioritize effectively in a dynamic setting.
• Planning, analytical, organizational, and problem-solving skills.
• Basic knowledge of NFPA 70E, NFPA 70B, and OSHA Hazardous Energy Control program requirements.

Responsibilities

• Ensure the performance of critical infrastructure monitoring systems.
• Own activities in critical spaces.
• Respond to alarms and lead incident management.
• Uphold Apple maintenance standards.
• Operate in a fast-paced critical environment using situational awareness, clear communication, and sound decision-making.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed