About The Position

The Critical Facilities Technician executes the Maintenance and Operations Program in accordance with client standards and coordinates with the client’s site operations team. The role performs and assists with preventative and ongoing maintenance for non-critical mechanical, electrical, plumbing, and other infrastructure systems in mission-critical data centers to support operational efficiency and facility uptime. The technician inspects and monitors equipment, responds to irregular or malfunctioning conditions, and responds promptly to emergencies that may affect facility operations. The role also coordinates corrective repairs with other critical facilities professionals and complies with organizational and governmental operations and safety standards.

Requirements

  • At least 3 years of technical background in facilities maintenance, including construction, plumbing, electrical, or commercial janitorial services.
  • Basic computer skills in Windows or iOS environments and practical working knowledge of Microsoft Excel and Word.
  • Excellent verbal and written communication skills.
  • Ability to prioritize work and demonstrate excellent time management.
  • Knowledge of electrical distribution systems and overcurrent protective devices.
  • Familiarity with sophisticated equipment-monitoring, alarm, and building automation management systems, including life-safety and fire-alarm systems.
  • Ability to work as a team player in a continuously improving, quality-focused environment.
  • Ability to lift and carry equipment weighing up to 40 pounds.
  • Ability to climb ladders and multiple flights of stairs, stand for extended periods, and bend, stoop, kneel, and reach for work tasks.
  • Basic physical fitness and ability to move quickly through work environments to troubleshoot issues or respond to emergencies.
  • Good hand-eye coordination and dexterity for work with small components and connectors.
  • Clear vision, with or without correction, for detailed and precise tasks while wearing safety glasses.
  • Ability to distinguish color-coded warning signs, labels, and cables.
  • Ability to work in facilities with a wide range of temperatures, outdoors in varied weather including extreme temperatures, rain, or snow, and in elevated noise while wearing hearing protection.
  • Valid driver’s license for work-related travel, as required.
  • High school diploma or GED equivalent.
  • Ability to work weekends, holidays, and overtime as required.

Nice To Haves

  • Experience in a mission-critical site environment.
  • Height or electrical certification.

Responsibilities

  • Perform maintenance activities while ensuring efficiency and avoiding disruption to the business.
  • Complete work-order requests accurately and on time, including equipment inspections and daily recording of rounds and readings.
  • Support the safe and efficient operation of facilities and non-critical building systems.
  • Perform tasks such as filter changes, cleaning, CRAH media cleaning or replacement, snow removal and salting when applicable, painting, door-hardware repair or replacement, changing light bulbs or ballasts, hanging artwork, replacing carpet tiles, and maintaining vehicles and equipment.
  • Coordinate with the client and data center personnel to schedule equipment outages for preventative maintenance.
  • Monitor electrical and mechanical equipment that supports the facility and its critical operations.
  • Oversee and escort vendors, and provide vendor support for project and task oversight.
  • Respond immediately to operational and emergency situations.
  • Perform other duties as required.

Benefits

  • Eight company-paid holidays, two floating holidays, and PTO.
  • Medical, dental, and vision insurance; enrollment is available starting on Day 1, with coverage beginning the first of the month following 30 days of employment.
  • Employee Assistance Program available to all employees.
  • Employer-supported 401(k) with immediate 100% vesting, a 3% employer match, and a 50% match on the next 2%.
  • Health Savings Account (HSA).
  • Mental health resources.
  • Gym discounts.
  • Discounted group legal services, home and auto insurance, pet insurance, and identity theft protection.
  • Discounted Group Life and AD&D insurance.
  • Discounted group short- and long-term disability coverage.
  • Parental leave.
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