Data Center IT Technician

OVHcloud•Hillsboro, OR

23h

About The Position

The Data Center IT Technician ensures the proper operation of hardware in the data center and supports deployment, maintenance, troubleshooting, upgrades, and optimization of server infrastructure. The role installs and removes servers, performs preventive and corrective maintenance, monitors equipment status, supports incident response, and escalates issues through resolution to maintain service continuity. The position requires attention to quality, sustainability, and procedural compliance in a fast-paced environment where operational and customer priorities may shift quickly. This is a night-shift role scheduled for four 10-hour shifts per week, Wednesday through Saturday, from 6:00 p.m. to 4:00 a.m. PST. The position operates in an active data center IT environment and requires following applicable safety, security, access, and operational procedures.

Requirements

Good knowledge of dedicated server hardware and components, including the ability to understand, identify, and support equipment used in data center server environments.
Strong knowledge of the data center operating environment, including network infrastructure, electrical systems, airflow, air filtration, and cooling systems.
Ability to perform assigned tasks with minimal supervision while following procedures, documentation, quality expectations, and escalation protocols.
Excellent written and verbal communication skills and ability to communicate clearly with team members, supervisors, and operational stakeholders.
Ability to multitask and prioritize effectively in a fast-paced environment with rapidly changing operational needs while maintaining attention to detail.
Approachable demeanor and ability to remain calm, professional, and responsive under stressful conditions, including troubleshooting and urgent operational requests.
Ability to work independently and as part of a team to support data center operations, service continuity, and customer commitments.
Ability to work any shift in a 24x7 operation, including weekends and holidays.

Nice To Haves

Proficiency with Linux and Windows operating systems.
A technical degree in information technology or equivalent experience.

Responsibilities

Install and remove servers from racks to fulfill customer orders, following required protocols for server isolation, circuit verification, power-up, network configuration, and continuity of service for neighboring servers.
Test equipment before, during, and after deployment; troubleshoot hardware and operational issues; perform preventive server maintenance; and complete corrective actions.
Participate in emergency data center infrastructure troubleshooting, identify appropriate response paths, escalate issues when needed, and follow through until troubleshooting and service-impact response are complete.
Overhaul, inspect, repair, and maintain non-rented servers to support readiness, reliability, and reuse.
Install, prepare, organize, and stage materials, and deploy equipment according to documentation, operating procedures, and technical instructions.
Monitor equipment dashboards, alerts, and status indicators to identify abnormal conditions and support timely intervention.
Meet service levels for server installation, repair, maintenance, and customization through timely execution, accurate completion, and consistent quality.
Assess fault severity and potential operational or customer impact, document findings, and prepare incident reports according to internal procedures.
Receive, verify, and track materials from head office, subcontractors, and suppliers; maintain accurate records and escalate discrepancies, delays, or quality issues.
Adapt to operational priorities in a 24x7 data center while maintaining safety, security, quality, and attention to detail, and coordinate with technicians, managers, and cross-functional support teams during assigned installation and recovery activities.