Data Center Critical Environment Technician Manager

Microsoft•Cheyenne, WY

5d•$75,400 - $185,300

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure that powers Microsoft’s cloud services. The Data Center Critical Environment Technician Manager helps deliver the core infrastructure and foundational technologies for services including Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role manages and develops a team while overseeing critical-environment operations and maintenance in a data center. It includes hands-on subject-matter expertise in one or more operational disciplines, such as electrical, mechanical, controls, or generators, and requires responding to operational incidents and ensuring safe, reliable work.

Requirements

High school diploma, GED, or equivalent.
At least 5 years of mission-critical services work or applied learning experience in a high-availability environment, such as a data center, oil and gas refinery, hospital, pharmaceutical or manufacturing facility, or equivalent experience.
Ability to work shifts, including non-standard hours such as evenings, nights, weekends, and holidays.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
Ability to work 12-hour shifts.
Ability to travel periodically to support other metro areas, 0–25% of the time.

Nice To Haves

At least 1 year of experience in a specialized area, such as mechanical, electrical, or controls, or a related field.
Associate degree or technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
At least 1 year of people-management experience.

Responsibilities

Model Microsoft’s culture, values, and leadership principles; coach the team by defining objectives, enabling success, and helping members learn; and care for team members by supporting their growth and retention.
Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
Oversee and coach the team in regularly inspecting critical-environment facility equipment, buildings, and grounds for unsafe or abnormal conditions, and analyze trends.
Monitor maintenance and operational performance using telemetry, control systems, and other platforms, and identify alarms.
Use the computerized maintenance management system (CMMS) to track equipment assets, complete maintenance work-order requests, and generate reports on outstanding and ongoing work.
Lead onsite incident response for abnormal conditions that affect operations and coordinate corrective repairs with other critical-facilities professionals.
Develop or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs) related to incidents.
Gather information and create incident timelines and data, root-cause analyses, and action items following abnormal conditions.
Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs in one or more disciplines, following MOPs and SOPs and escalating when appropriate.
Serve as a subject-matter expert for one equipment type and oversee daily tasks and troubleshooting within that area.
Troubleshoot equipment, systems, subsystems, and components independently within trained disciplines.
Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers; coordinate and schedule onsite activities; and stop supplier work when concerns arise.
Help initiate third-party work by ensuring systems are properly energized or deenergized and that work is performed safely and in accordance with applicable procedures, legislation, and municipal codes.
Advise colleagues on inspection and supervision issues and consult with lower-level colleagues on troubleshooting systems and problems.
Follow and coach the team on safety, security, business processes, and procedures; ensure work meets applicable federal, state, local, and Microsoft requirements.
Proactively ensure safety and security requirements are met for personal and team work, maintain safe working conditions, and immediately escalate unsafe conditions.
Identify appropriate resources and equipment to support environmental health and safety objectives.
Participate in required meetings, trainings, and handoffs.
Embody Microsoft’s culture and values.