Data Center Critical Environment Technician Manager

Microsoft • Cheyenne, WY

5d • $75,400 - $167,900

About The Position

Microsoft’s Cloud Operations & Innovation (CO+I) operates the infrastructure that powers Microsoft’s cloud services. The Data Center Critical Environment Technician Manager helps deliver the core infrastructure and foundational technologies supporting online services such as Bing, Office 365, Xbox, OneDrive, and Microsoft Azure. The role combines people management with hands-on oversight of critical-environment operations and maintenance, including coaching a team, supporting safe and reliable facility operations, and responding to incidents. Periodic business travel to other metros may be required, up to 25% of the time. The position requires the ability to work 12-hour shifts, including non-standard hours that may include evenings, nights, weekends, and holidays. Microsoft cannot sponsor a work visa for this role.

Requirements

• High school diploma, GED, or equivalent.
• At least 5 years of mission-critical services work or applied learning experience in a high-availability assembly, manufacturing, or critical-infrastructure environment (such as a data center, oil and gas refinery, hospital, pharmaceutical, or manufacturing environment), or equivalent experience.
• Ability to work shifts, including non-standard hours that may include evenings, nights, weekends, and holidays.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• At least 1 year of experience in a specialized area such as mechanical, electrical, or controls, or a related field.
• Associate degree, technical trade certification (such as military or trade school), or higher-equivalent education, and at least 7 years of mission-critical services experience; or high school diploma, GED, or equivalent and at least 10 years of mission-critical services experience; or equivalent experience.
• At least 1 year of people management experience.

Responsibilities

• Model Microsoft’s culture and values, coach the team, define objectives and outcomes, support adaptation and learning, and invest in employees’ growth and retention.
• Serve as an operations specialist in one or more major areas, such as electrical, mechanical, controls, or generators, and independently perform advanced tasks.
• Oversee and coach the team in regular inspections of critical-environment equipment, buildings, and grounds for unsafe or abnormal conditions, and analyze trends.
• Monitor maintenance and operational performance using telemetry, control systems, and other platforms; identify alarms.
• Use the computerized maintenance management system (CMMS) to track equipment assets, complete maintenance work-order requests, and report on outstanding and ongoing work.
• Lead onsite incident response for abnormal conditions affecting operations, coordinate corrective repairs with critical facilities professionals, and develop, enhance, or follow emergency operating procedures (EOPs), methods of procedure (MOPs), and standard operating procedures (SOPs).
• Gather incident information and create timelines and data, root-cause analyses, and action items after abnormal conditions.
• Guide, oversee, and perform planned, predictive, and corrective maintenance and repairs in one or more disciplines and equipment types, following MOPs and SOPs and escalating when appropriate.
• Serve as a subject matter expert for a type of equipment; oversee everyday tasks and troubleshooting in that area, and advise colleagues on inspection and supervision issues.
• Troubleshoot equipment, systems, subsystems, and components independently within trained disciplines, and consult with lower-level colleagues on troubleshooting systems and problems.
• Provide or assign escorts for third-party contractors, subcontractors, vendors, and service providers; coordinate and schedule onsite supplier and vendor activities; and stop work when potential or identified concerns arise.
• Help initiate third-party work, ensure systems are properly energized or de-energized, and ensure work is carried out safely and in compliance with practices, procedures, legislation, and municipal codes.
• Follow and coach the team on safety, security, and business requirements and procedures; proactively ensure compliance, maintain safe working conditions, and immediately escalate unsafe conditions.
• Assess and identify resources and equipment needed to support environmental health and safety (EH&S) objectives.
• Participate in required meetings, trainings, and handoffs.
• Embody Microsoft’s culture and values.

Benefits

• The role may be eligible for benefits and other compensation.
• CO+I offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED