Data Capture & Mail Workflow Coordinator

RTI International • Durham, NC

3d • $66,000 - $81,000 • Onsite

About The Position

RTI International’s Department of Data Collection & Systems is hiring a Data Capture & Mail Workflow Coordinator to support data capture and fulfillment operations at its Research Operations Center at the headquarters in Research Triangle Park, North Carolina. This salaried, exempt role coordinates operational workflows that support research data collection activities. The coordinator manages project workflows, tracks production capacity and schedules, supports internal client communications, coordinates contract staff, supports data capture and fulfillment projects, oversees quality-control processes, assists with system testing and form development, and manages study incentive operations.

Requirements

• High school diploma and 5 years of relevant experience, an associate degree and 2 years of relevant experience, or a bachelor's degree and 1 year of relevant experience.
• Relevant experience must be in a survey production, data capture, or office supervisory environment and include at least 12 months in a Data Capture environment.
• Demonstrated knowledge and skills relevant to Fulfillment or Data Capture operations.
• Basic technical skills related to survey operations, including word-processing and spreadsheet applications.
• Supervisory or team-lead experience in a production or office environment.
• Strong communication and interpersonal skills for guiding staff and collaborating across project teams.
• Working knowledge of survey research processes, particularly mail and hard-copy data-collection practices.
• Must be legally authorized to work in the United States and must not require employment-visa sponsorship now or in the future.

Nice To Haves

• Data Capture management or team-lead experience.
• Experience with OCR Data Capture and traditional key capture, such as TeleForm or Entry Point Plus.
• Proficiency with SmartSheet.
• Proficiency with Microsoft Office, including Word, Excel, and PowerPoint.
• Growth-oriented team player with strong time-management, organizational, communication, and leadership skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Coordinate daily activities with data-collection and production staff to ensure adherence to written procedures, operational plans, contract requirements, quality standards, and performance goals.
• Receive and triage requests from internal clients and respond under departmental management guidance.
• Support communication with project teams across RTI, including on-site and off-site offices.
• Oversee coding, keying, scanning, and other data-capture workflows to ensure timely and accurate preparation for computer processing.
• Coordinate respondent and staff mailings across divisions, meeting schedule, inventory, and quality requirements.
• Assist with incentive-room inventory, fulfillment, and documentation.
• Assist with production planning, quality monitoring, and records management for data-collection projects.
• Conduct quality-control checks for compliance with project-specific quality management plans.
• Investigate discrepancies, identify root causes, make routine corrections, and escalate issues as needed.
• Edit and proofread technical and non-technical materials for accuracy and consistency.
• Support testing of data-entry instruments, workflow tools, and reporting mechanisms, and recommend improvements to accuracy, throughput, and operational efficiency.
• Perform mail-merge printing, assembly, and quality-control tasks for high-volume research mailings.
• Assist with onboarding, training, and cross-training Data Capture and Fulfillment staff on roles, responsibilities, and standard operating procedures.
• Support day-to-day staff management, including mentoring, coaching, and constructive feedback.
• Contribute to staff-development initiatives that improve technical and professional skills.
• Help foster a positive, collaborative work environment that supports morale, teamwork, and continuous improvement.
• Identify opportunities to streamline workflows, enhance service offerings, and improve operational efficiency.
• Assist with equipment and supply inventory management, including monitoring usage, forecasting needs, and coordinating replenishment.
• Perform departmental tasks as needed to meet deadlines, quality standards, and production goals.

Benefits

• Competitive base salary.
• Generous paid time off policy.
• Merit-based annual increases.
• Bonus opportunities.
• Recognition program.
• Competitive insurance plans, including health, dental, life, and short-term and long-term disability.
• Retirement savings program such as a 401(k) plan.
• Paid parental leave for all parents.
• Financial assistance with adoption expenses or infertility treatments.
• Financial reimbursement for education and developmental opportunities.
• Employee assistance program.
• Other offerings to support work-life balance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED