Danish Speaking Customer Support Analyst in a Fintech Account - Work In Sofia

Mercier Consultancy Group

6d • Onsite

About The Position

We are currently seeking a dynamic professional for a Danish Speaking Customer Support Analyst in a Fintech Account position in Bulgaria. This role is perfect for a customer-centric individual looking to advance their career in the high-stakes FinTech industry while enjoying the vibrant culture and professional growth opportunities associated with jobs in Bulgaria.

Requirements

• Native or fluent Danish (spoken and written) is mandatory for this role.
• Valid EU passport (mandatory) to facilitate your transition for these exciting Danish-speaking jobs.
• Strong proficiency in English to operate effectively within our international, multi-cultural FinTech hub.
• Prior experience in customer support or a desire to build a career in the financial technology industry.
• Exceptional problem-solving skills with a technical aptitude for digital financial tools.
• A proactive attitude toward learning in the fast-paced FinTech landscape.

Responsibilities

• Provide world-class support for Danish-speaking clients navigating complex FinTech platforms and digital banking solutions.
• Assist customers with account-related inquiries, transaction verification, and secure authentication processes.
• Analyze financial discrepancies and collaborate with internal FinTech teams to ensure seamless resolution.
• Maintain a deep understanding of evolving financial regulations and payment security protocols.
• Educate users on platform functionality, mobile wallet features, and advanced financial tools.
• Maintain high quality scores by providing accurate, timely, and empathetic resolutions to all support queries.
• Collaborate with global teams to enhance customer experience within the digital finance ecosystem.

Benefits

• Competitive Monthly Salary
• Fully Paid Training on FinTech systems and internal processes.
• Comprehensive Health Insurance package.
• Fully Paid Relocation Package (flight, transfer, hotel) to ensure a smooth transition to Sofia.
• Attractive Monthly Performance Bonus for consistent results.
• One-time €1,500 Signing Bonus for all successful new hires.
• Opportunities for career progression within the international FinTech market.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed