Dairy Queen Crew Leader

Dairy Queen Pickerington•Pickerington, OH

13h•Onsite

About The Position

The Crew Leader helps lead the team in maintaining and operating a quick-service restaurant. The role calls for an upbeat, high-energy team member who delivers exceptional customer service, supports a positive and safe environment, and helps uphold Dairy Queen brand standards. The franchisee is the employer and makes hiring, wage, hour, and other employment-related decisions. The position may provide opportunities to learn additional roles, increase pay, and advance into management.

Requirements

Communicate positively with guests and co-workers throughout shifts.
Work effectively under pressure while maintaining a positive attitude.
Be comfortable standing for an entire shift and able to lift 50 pounds.
Follow established food-handling procedures and meet applicable local health regulations.
Demonstrate good manners, proper personal hygiene, and promptness.
Be eager to lead, accountable, and take ownership of work.

Responsibilities

Represent the Dairy Queen brand professionally and enthusiastically welcome guests.
Help guests navigate the menu and answer questions about product ingredients.
Provide timely, quality, guest-first service and work to exceed expectations.
Address guest concerns calmly and follow Dairy Queen service recovery standards.
Work cooperatively with management and fellow team members.
Prepare treat and Chill & Grill products according to restaurant, health, safety, and food-handling standards and procedures.
Maintain a positive, safe, clean, and inviting environment for guests and team members.
Demonstrate a genuine passion for excellence and a positive attitude.
Perform other duties assigned by management.
Lead and support the team in maintaining and operating the restaurant.

Benefits

Competitive pay, with raises based on positions learned and success in those positions.
Flexible scheduling, with requests communicated to the manager two weeks before the schedule is made; scheduling can accommodate student activities and sports.
Restaurant meal at 50% off after working a minimum four-hour shift, up to a $10 pre-discount meal value.
Hat, shirt, and name badge supplied at no cost.
Team-member bonuses and incentives, and recognition of birthdays and anniversaries.
Assistance with student loans through the Free College program; details available from the manager.
Opportunities for local and regional college scholarships for Dairy Queen employees.
401(k) savings plan eligibility after age 21 and an average of 20 hours per week for one year.
Dispute Resolution Program focused on internal communication and resolving workplace issues.
Opportunities for promotion to management.