Dairy Queen Assistant Manager - Millersburg

BellStores•Millersburg, OH

9d•Onsite

About The Position

The Dairy Queen Assistant Manager assists the Dairy Queen Grill & Chill Manager with restaurant operations and may be assigned specific areas to manage according to the Manager’s business plan. The Assistant Manager is accountable for managing restaurant operations during scheduled shifts and supporting staff development, sales, profitability, and guest satisfaction in accordance with company standards, policies, and procedures. The position reports to the Dairy Queen Store Manager. Starting pay is negotiable and based on experience.

Requirements

High school diploma or equivalent.
Excellent customer service and employee relations skills.
Detail-oriented, with the ability to oversee restaurant operations and multiple areas simultaneously in a fast-paced environment.
Ability to perform under pressure in a high-volume Dairy Queen restaurant, including moving and responding quickly for long periods.
Ability to interact constantly with the public and coworkers during shifts.
Ability to work in different temperature ranges.
Ability to stand for long periods.
Ability to lift up to 50 pounds.
Good manners, proper personal hygiene, a positive attitude, and promptness.

Nice To Haves

One to three years of management experience in a high-volume restaurant preferred.
Quick-service restaurant (QSR) experience strongly preferred.

Responsibilities

Manage the restaurant’s operations during scheduled shifts.
Maintain Dairy Queen standards for product and service quality, cleanliness, sanitation, and speed of service.
Assist with executing the restaurant’s business plan as directed by the DQ Grill & Chill Manager.
Ensure PRIDE systems and routines are incorporated into day-to-day restaurant operations.
Ensure guest service meets company standards and respond promptly and appropriately to customer complaints.
Complete assigned duties such as inventory control, product ordering, and cash control accurately.
Help optimize profits by controlling product and labor costs.
Communicate and oversee the execution of product promotions.
Hire, orient, train, develop, and provide ongoing feedback to hourly employees; establish performance expectations and conduct performance reviews.
Prepare hourly employee schedules to meet staffing requirements for each day part as determined by the DQ Grill & Chill Manager.
Exercise sound judgment in decision-making and report issues to the DQ Grill & Chill Manager.
Perform other duties and responsibilities as requested by the DQ Grill & Chill Manager.
Develop and grow staff, sales, and profitability in accordance with company standards, policies, and procedures.
Promote a cooperative and pleasant working climate to support employee morale, productivity, and efficiency.
Communicate significant positive and negative issues.