Dairy Manager

Sprouts Farmers Market•Durham, NC

About The Position

The Dairy Manager oversees the activities and functions of the Dairy Department to maximize sales and profits. The role directs department clerks and ensures that dairy products are processed, stocked, presented, and maintained according to Sprouts standards, including sanitation and freshness requirements in both the sales floor and backroom cooler. The manager is responsible for outstanding customer service, inventory and ordering, pricing, scheduling, and the department’s overall productivity and efficiency. The Dairy Manager leads and develops team members through coaching, feedback, performance reviews, and development discussions. In collaboration with the Store Manager, the role participates in recruitment, hiring, promotion, and transfer decisions. The manager communicates standards, expectations, policy changes, and product knowledge, addresses team member concerns, and takes corrective action when needed, working with business and HR partners as appropriate. This role requires a flexible schedule that may include nights, weekends, and holidays. It involves housekeeping and sanitation tasks and operating department equipment, as well as standing and transferring items within the physical limits described in the posting.

Requirements

Be at least 18 years of age.
Have a minimum of 2 years of retail grocery experience.
Have good communication skills and the ability to give and take direction while participating in a team environment.
Be able to work a flexible schedule that changes with business needs, including nights, weekends, and holidays.
Possess working knowledge of personnel reports, margin reports, weekly sales numbers, and financial goals.
Demonstrate outgoing, friendly behavior and a positive attitude toward team members and customers.
Be able to perform general housekeeping and clean and sanitize the department work area, including tables, floors, walls, cases, coolers, and freezers.
Be able to operate and use knives, scales, wrappers, compactors, garbage disposals, pallet jacks, and hand trucks as needed.
Use knowledge of scales and weight measures to accurately weigh and label products.
Be able to stand continuously for up to 3 hours, for a total of 8 hours per shift.
Be able to vertically transfer trays weighing up to 5 lbs. from 7 to 64 inches for up to 10 hours.
Be able to vertically and horizontally transfer items weighing up to 40 lbs. from 5 to 36 inches, for distances up to 36 feet, for up to 10 hours without mechanical assistance.
Adhere to safety, health, and Weights and Measures regulations and achieve and maintain a Food Handlers permit.

Responsibilities

Manage Dairy Department activities and functions to achieve and maximize sales and profits.
Direct department clerks and oversee presentation and sanitation standards on the sales floor and in the backroom cooler.
Process and stock products according to Sprouts dairy standards.
Deliver outstanding customer service.
Provide overall direction, coordination, and evaluation of the department.
Control inventory to recommended stock levels using appropriate ordering techniques to maximize sales and minimize stock loss.
Rotate products to maintain freshness and remove out-of-code items.
Complete price changes within the department.
Engage and evaluate team members through coaching, feedback, and one-on-one development discussions; make recommendations on merit increases through the bi-annual performance review process.
Attend and participate in in-store meetings.
Recruit, hire, and make promotion or transfer decisions in collaboration with the Store Manager.
Exercise independent judgment to address team member concerns.
Take and document corrective actions, including coaching, counseling, progressive discipline, suspension, or termination when needed, in collaboration with business and HR partners.
Create and adjust schedules and staffing levels to support maximum productivity and efficiency.
Communicate standards, expectations, policy changes, and product knowledge to team members.
Lead a team in delivering high-quality products, service, and customer experiences.
Answer phones and take special orders.
Perform general housekeeping and clean and sanitize the department work area.
Adhere to safety, health, and Weights and Measures regulations and maintain a Food Handlers permit.

Benefits

Competitive pay.
Sick time plan for the employee or immediate family members.
Vacation accrual plan.
Opportunities for career growth.
15% discount for the employee and one other household family member on purchases at Sprouts.
Flexible schedules.
Employee Assistance Program (EAP).
401(k) retirement savings plan with a company match.
Company-paid life insurance.
Contests and appreciation events throughout the year.
Bonus based on company and/or individual performance, subject to eligibility requirements.
Affordable medical, dental, and vision coverage, subject to eligibility requirements.
Health Savings Account with company match, subject to eligibility requirements.
Pre-tax Flexible Spending Accounts for healthcare and dependent care, subject to eligibility requirements.
Company-paid short-term disability coverage, subject to eligibility requirements.
Paid parental leave for mothers and fathers, subject to eligibility requirements.
Paid holidays, subject to eligibility requirements.
DailyPay access for eligible employees to transfer earned wages before payday.