Dairy/Frozen Manager

Natural Grocers•Wichita, KS

11d

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are responsible for their own department’s success and perform Manager on Duty (MOD) duties on a scheduled basis. The role requires a hands-on approach and a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days and 40 hours per week and attending mandatory store meetings.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass food safety training courses and/or certifications required by law, and maintain current certifications and registrations if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with great attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

1–2 years of retail experience in a grocery or retail environment preferred.
Natural foods background is a plus.
1–2 years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a number one priority.
Exemplify integrity, responsibility, and excellence, and adhere to all policies.
Create inviting, full, and shoppable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margin, COGS, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure all in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, including assigning tasks and following up on them.
Work with other department managers to cross-train staff and accomplish needed tasks.
Conduct active and passive demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address department performance and disciplinary issues.
Open and close the store, including DSR and the closing cash process.
Handle register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions to daily business, such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including use of Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software; run and analyze reports on BEx; email and use other IS programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week; and attend mandatory store meetings.
Perform other assigned tasks as needed to get the job done and help the company thrive.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off, including sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave.
For full-time Crew Members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.