Dairy/Frozen Assistant

Natural Grocers•Kennewick, WA

About The Position

The Dairy/Frozen Assistant helps the Dairy/Frozen Manager operate and maintain a profitable dairy and frozen foods department. The role supports ordering, inventory control, merchandising, product rotation and stocking, department profitability, and the training and monitoring of department personnel. It also includes customer service, register coverage, store opening and closing support, and maintaining customer and employee safety. The position has limited Manager on Duty responsibilities, but is not intended to serve as the store’s overall Manager on Duty. The schedule is based on store needs and includes evenings, weekends, and holidays. The position requires five days and 40 hours per week, as well as attendance at mandatory store meetings. Employees are expected to be hands-on and assist with assigned tasks as needed. The job description states a salary range of USD $19.50 per hour. Applications are accepted through 10/26/2026, subject to possible extension of the hiring timeline.

Requirements

High school diploma, GED, or equivalent preferred.
One year of grocery or retail experience preferred; natural foods experience is a plus.
One year of experience supervising others preferred.
Ability to pass required food safety training courses and/or certifications and keep certifications current and registered when applicable.
Ability to manage changing priorities and stay focused on assigned tasks.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.
Ability to meet the stated physical requirements, including lifting and carrying, pushing and pulling, walking, standing, reaching, and other listed movements.
Ability to meet the stated environmental requirements, including frequent work with sharp tools and equipment, dust, fumes, and congested work areas.

Nice To Haves

High school diploma, GED, or equivalent.
One year of grocery or retail experience.
Natural foods background.
One year of experience supervising others.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Create inviting, full, and shoppable departments.
Assist the department manager with ordering and maintaining accurate dairy and frozen inventory levels.
Assist with managing margin, cost of goods, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure products are in stock and meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning and following up on tasks.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, processing customer returns, addressing complaints, and covering register shift changes and scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays; attend mandatory store meetings.
Perform assigned hands-on duties as needed to help get the job done and support the company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
For full-time Crew Members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time Crew Members working 30 or more hours per week: paid parental leave and paid medical leave through company-paid short-term disability insurance.
For full-time Crew Members working 30 or more hours per week: company-paid short-term disability insurance and company-paid life insurance.
For full-time Crew Members working 30 or more hours per week: voluntary benefits including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time Crew Members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time Crew Members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time Crew Members working 30 or more hours per week: health savings account (HSA) with company match.