Dairy/Frozen Assistant

Natural Grocers•Beaverton, OR

About The Position

The Dairy/Frozen Assistant helps the Dairy/Frozen Manager operate and maintain the profitability of the Dairy/Frozen department. The role supports customer service, ordering and inventory management, merchandising, department upkeep, personnel training and task follow-up, and department profitability. It also assists with store opening and closing, cashiering and customer issues, safety and security, and maintaining product knowledge. The position has limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. The role works five days and 40 hours per week on a schedule based on store needs, including evenings, weekends, and holidays, and requires attendance at mandatory store meetings. Employees are expected to be hands-on and complete assigned tasks, including duties that may not be listed in this description.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass food safety training courses and/or certifications required by law and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficient in MS Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred; natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the department manager with dairy and frozen ordering and maintaining accurate inventory levels.
Assist department managers with managing margin, COGs, and overall department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address department performance issues.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including use of Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work evenings, weekends, and holidays according to store needs and attend mandatory store meetings.
Complete other assigned tasks as needed to support the company.

Benefits

Birthday Bonus Pay for all Crew Members.
Vitamin Bucks, with up to $2,080 earned as store credit annually.
Holiday Pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew Member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and Wellness Program.
Employee Assistance Program (EAP).
Employee Referral Program.
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week.
Paid parental leave for full-time Crew Members working 30 or more hours per week.
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week.
Company-paid life insurance for full-time Crew Members working 30 or more hours per week.
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week.
Retirement savings plan (401k) with discretionary company match for full-time Crew Members working 30 or more hours per week.
Healthcare and dependent care flexible spending account (FSA) for full-time Crew Members working 30 or more hours per week.
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week.