Dairy/Frozen Assistant

Natural Grocers•Davenport, IA

About The Position

The Dairy/Frozen Assistant supports the Dairy/Frozen Manager in operating and maintaining a profitable department. The role prioritizes world-class customer service, well-stocked and inviting displays, accurate inventory, effective merchandising, and compliance with company standards. The assistant also helps train and monitor department personnel, supports store opening and closing tasks, and performs cashier and customer-service duties as needed. The position has limited Manager on Duty responsibilities and is not intended to serve as the overall Manager on Duty for the store. This position works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and take on assigned tasks as needed. The job description is not an employment contract, and duties may change. The role requires frequent physical activity, including standing and walking throughout the shift, handling products and equipment, and working in varied conditions. The posting describes benefits for crew members generally and additional benefits for full-time crew members working 30 or more hours per week.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to pass required food safety training courses and/or certifications and keep certifications current and registered if applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in Microsoft Word, Excel, and Outlook.

Nice To Haves

One year of experience in a grocery or retail environment preferred.
Natural foods background is a plus.
One year of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Demonstrate integrity, responsibility, and excellence, and follow company policies.
Create inviting, full, and shoppable departments.
Assist with ordering for the dairy and frozen departments and maintaining accurate inventory levels.
Help manage margin, cost of goods, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and their conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist with training and monitoring department personnel, including assigning tasks and following up on them.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report, cash handling, and cashier closeout responsibilities.
Perform register functions, including backup cashiering, processing customer returns, addressing customer complaints, and covering register shift changes and scheduled breaks.
Help maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP, inventory management software, email, and other information systems as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays; work five days and 40 hours per week and attend mandatory store meetings.
Perform limited Manager on Duty responsibilities; the role is not intended to be the overall Manager on Duty for the store.
Complete other tasks assigned by a manager as needed.

Benefits

Birthday bonus pay for all crew members.
Vitamin Bucks, with up to $2,080 earned as annual store credit.
Holiday pay for five holidays when stores are closed.
Paid time off for sick days and vacation, increasing with tenure.
Paid nutrition education.
Crew member discount.
N}power customer appreciation and rewards program.
Regular scheduled pay increases.
Advancement opportunities and career development.
Health and wellness program.
Employee Assistance Program (EAP).
Employee referral program.
For full-time crew members working 30 or more hours per week: medical, dental, and vision insurance.
For full-time crew members working 30 or more hours per week: paid parental leave.
For full-time crew members working 30 or more hours per week: paid medical leave through company-paid short-term disability insurance.
For full-time crew members working 30 or more hours per week: company-paid short-term disability insurance and life insurance.
For full-time crew members working 30 or more hours per week: voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance.
For full-time crew members working 30 or more hours per week: retirement savings plan (401k) with discretionary company match.
For full-time crew members working 30 or more hours per week: healthcare and dependent care flexible spending accounts (FSA).
For full-time crew members working 30 or more hours per week: health savings account (HSA) with company match.