Dairy/Frozen Assistant

Natural Grocers•St George, UT

About The Position

The Dairy/Frozen Assistant supports the Dairy/Frozen Manager in operating and maintaining the profitability of the Dairy/Frozen department. The role includes customer service, merchandising, inventory and ordering support, department upkeep, staff training and task follow-up, register coverage, and support for store opening and closing activities. The employee may have limited Manager on Duty responsibilities but is not intended to serve as the overall Manager on Duty for the store. This position works five days and 40 hours per week, attends mandatory store meetings, and follows a schedule based on store needs, including evenings, weekends, and holidays. Employees are expected to be hands-on and complete assigned work as needed.

Requirements

Ability to pass food safety training courses and/or certifications required by law and keep applicable certifications current and registered.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Strong organization and attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

High school diploma, GED, or equivalent.
One year of experience in a grocery or retail environment; natural foods background is a plus.
One year of experience supervising others.

Responsibilities

Provide World Class Customer Service as a top priority.
Exemplify integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Assist the department manager with ordering for the dairy and frozen departments and maintaining accurate inventory levels.
Assist department managers with managing margin, COGs, and department profitability, including minimizing shrink and maximizing effective purchasing.
Ensure in-stock products and conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Assist with and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Assist in training and monitoring department personnel, including assigning and following up on tasks.
Conduct active and passive demonstrations.
Work with department managers to address performance issues within the department.
Support store opening and closing activities, including the Daily Sales Report (DSR), cash handling, and cashier closeout responsibilities.
Handle register functions, including backup cashiering, customer returns, customer complaints, and register shift changes, including scheduled breaks.
Maintain the safety and security of customers and employees.
Answer customer questions according to company standards and policies, including using Health Supportive statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, email, and other information systems programs as needed.
Work a schedule based on store needs, including evenings, weekends, and holidays, and attend mandatory store meetings.

Benefits

Birthday Bonus Pay
Vitamin Bucks (up to $2,080 earned as store credit annually)
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Good4u Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Full-time crew members working 30 or more hours per week are eligible for medical, dental, and vision insurance
Paid parental leave for full-time crew members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid short-term disability insurance for full-time crew members working 30 or more hours per week
Company-paid life insurance for full-time crew members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time crew members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time crew members working 30 or more hours per week
Healthcare and dependent care Flexible Spending Account (FSA) for full-time crew members working 30 or more hours per week
Health Savings Account (HSA) with company match for full-time crew members working 30 or more hours per week