Dairy/Frozen Manager

Natural Grocers•Lake Geneva, WI

21h

About The Position

The Dairy/Frozen Manager is responsible for the successful operation and profitability of the dairy/frozen department, including training, directing, and monitoring department staff. Department Managers are accountable for their departments and periodically perform Manager on Duty duties. The role involves ordering for the dairy/frozen department, including deli and meat, maintaining inventory, managing margins and profitability, merchandising and maintaining products, and providing customer service. The manager also supports store operations through cashiering, opening and closing duties, safety and security, staff training, hiring support, and handling customer concerns and business disruptions. The position requires five days and 40 hours per week, with a schedule based on store needs that includes evenings, weekends, and holidays. Attendance at mandatory store meetings is required. Employees are expected to be hands-on and to complete tasks assigned by their manager, including duties that may not be listed in the job description. The work includes frequent walking, standing, reaching, bending, twisting, turning, gripping, and fine motor activity throughout the shift. It also involves lifting and carrying loads of varying weights, occasional team lifting, and working with sharp tools and equipment, dust, fumes, and congested work areas. Occasional environmental conditions include noise, cold, heat, wetness, humidity, outdoor work, heights, and contact stress.

Requirements

High school diploma, GED, or equivalent preferred.
Ability to obtain forklift certification.
Ability to pass required food safety training courses and/or certifications and keep certifications current and registered where applicable.
Ability to manage changing priorities and stay focused on the task at hand.
Sense of urgency in completing tasks.
Excellent customer service skills.
Highly organized with strong attention to detail.
Ability to take direction and follow through.
Must be cashier trained and able to count currency.
Proficiency in MS Word, Excel, and Outlook.

Nice To Haves

One to two years of experience in a grocery or retail environment preferred; natural foods experience is a plus.
One to two years of experience supervising others preferred.
High school diploma, GED, or equivalent preferred.

Responsibilities

Provide world-class customer service as a top priority.
Model integrity, responsibility, and excellence and adhere to company policies.
Create inviting, full, and shoppable departments.
Order for the dairy/frozen department, including deli and meat, and maintain accurate inventory levels.
Manage margin, cost of goods sold, and department profitability by minimizing shrink and maximizing effective purchasing.
Ensure products and in-stock conditions meet company standards.
Offer and follow up on special orders.
Merchandise shelves, endcaps, and dynamic displays.
Manage and participate in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock.
Train and monitor department personnel, assign tasks, and follow up on their completion.
Work with other department managers to cross-train staff and complete needed tasks.
Conduct active and passive product demonstrations.
Assist with interviewing and hiring for department needs.
Work with the store manager to address departmental performance and disciplinary issues.
Open and close the store, including completing DSR and closing cash processes.
Perform register functions, including backup cashiering, customer returns and complaints, and covering register shift changes and breaks.
Maintain the safety and security of customers and employees.
Occasionally manage disruptions such as loitering, solicitation, emergency weather situations, and bathroom misuse.
Answer customer questions according to company standards and policies, including using Structure/Function statements and/or statements of nutritional support.
Continually increase product knowledge.
Use SAP and inventory management software, run and analyze BEx reports, and use email and other information systems programs as needed.
Work five days and 40 hours per week, including evenings, weekends, and holidays as store needs require, and attend mandatory store meetings.
Complete other tasks assigned by a manager.

Benefits

Birthday Bonus Pay
Vitamin Bucks, up to $2,080 earned as store credit annually
Holiday pay for five holidays when stores are closed
Paid time off for sick days and vacation, increasing with tenure
Paid nutrition education
Good4U Crew Member Discount
N}power customer appreciation and rewards program
Regular, scheduled pay increases
Advancement opportunities and career development
Health and Wellness Program
Employee Assistance Program (EAP)
Employee Referral Program
Medical, dental, and vision insurance for full-time Crew Members working 30 or more hours per week
Paid parental leave for full-time Crew Members working 30 or more hours per week
Paid medical leave through company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid short-term disability insurance for full-time Crew Members working 30 or more hours per week
Company-paid life insurance for full-time Crew Members working 30 or more hours per week
Voluntary benefits, including hospital indemnity, accident insurance, long-term disability insurance, and term life insurance, for full-time Crew Members working 30 or more hours per week
401(k) retirement savings plan with discretionary company match for full-time Crew Members working 30 or more hours per week
Healthcare and dependent care flexible spending accounts (FSA) for full-time Crew Members working 30 or more hours per week
Health savings account (HSA) with company match for full-time Crew Members working 30 or more hours per week