Dairy/Dept Leader

Kroger•West Valley City, UT

About The Position

The Dairy/Dept Leader directs and supervises all department functions, duties, and activities while creating an outstanding customer experience through the Customer 1st strategy. The role is responsible for maintaining a safe, clean environment; achieving department sales and profit goals; and monitoring quality assurance standards and expenses. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position works with associates to set and achieve performance goals, provide training and development, and manage staffing based on customer volume. It also supports customers with product information, suggestions, samples, and details about dairy specials. The leader develops and implements department business and promotional plans, manages pricing and inventory processes, and assists store management with budgeting and financial reviews. The role includes maintaining proper case and cooler temperatures, following food safety and legal requirements, and reinforcing safety and equipment maintenance procedures.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second-language skills in speaking, reading, and/or writing.

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish department performance goals and empower associates to meet or exceed targets through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates, and participate in the performance appraisal process.
Follow local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome by answering questions, sharing product knowledge and suggestions, offering samples, and informing them of dairy specials.
Develop and implement a department business plan and create and execute sales promotions with store management.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting the Dairy department.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory, monitor inventory levels, and note discrepancies.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of needed repairs.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Handle customer and business information honestly and with integrity, follow directions, and seek assistance when needed to resolve issues.
Provide direct support and assistance to minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.