DAIRY/DEPT LEADER
About The Position
The Dairy Department Leader creates an outstanding customer experience by embracing the Customer 1st strategy and encouraging associates to deliver excellent service. The role establishes and maintains a safe, clean environment, achieves department sales and profit goals, monitors quality assurance standards and expenses, and directs and supervises department functions and activities. The leader demonstrates the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The position oversees department planning and execution, including staffing, associate training and development, promotions, inventory, pricing, budgets, and operational safety. It also supports customers with product questions, recommendations, samples, and information about dairy specials.
Requirements
- Must be at least 18 years old.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Ability to work cooperatively in a fast-paced and sometimes stressful environment.
- Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Ability to act honestly and with integrity regarding customer and business information.
- Ability to follow directions and seek assistance when necessary.
Nice To Haves
- High school education or equivalent preferred.
- Management experience preferred.
- Dairy experience.
- Retail experience.
- A second language, verbal, reading, and/or writing.
Responsibilities
- Promote trust and respect among associates and communicate company, department, and job-specific information.
- Establish department performance goals and empower associates to meet or exceed goals through teamwork.
- Develop schedules to manage customer volume during operating hours.
- Train and develop associates, participate in performance appraisals, and train associates on inventory, stocking, and Computer Assisted Ordering.
- Comply with local, state, and federal laws, food safety regulations, and company guidelines.
- Welcome and assist customers by answering product questions, making suggestions, offering samples, and informing them of dairy specials.
- Develop and implement a department business plan and promotional plans; coordinate sales promotions with store management and educate associates about promotions and ads.
- Prepare seasonal critiques for the sales and merchandising supervisor.
- Assist store management with the store or department budget and profit-and-loss reviews, and take appropriate action based on financial reports.
- Schedule price changes and update shelf tags and promotional signs.
- Plan and organize inventory, remain aware of stock levels, and note discrepancies.
- Maintain proper temperatures in cases and coolers and keep temperature logs.
- Reinforce safety programs, inspect equipment, identify unsafe conditions, report repair needs to store management, and notify management of customer or employee accidents.
- Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
- Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively; act honestly with customer and business information; follow directions and seek help when needed.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
