DAIRY/DEPT LEADER

The Kroger Co.•West Valley City, UT

About The Position

The Dairy Department Leader directs and supervises all department functions, duties, and activities. The role is responsible for delivering an outstanding customer experience, maintaining a safe and clean environment, achieving department sales and profit goals, and monitoring quality assurance standards and expenses. The leader demonstrates the company's values of respect, honesty, integrity, diversity, inclusion, and safety. The position involves leading, scheduling, training, and developing associates; planning department operations and promotions; managing inventory, pricing, and financial performance; and ensuring food safety and equipment procedures are followed. The leader also assists customers with product questions and suggestions, informs them about dairy specials, and supports a welcoming store environment.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
Ability to perform essential job functions with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second language skills (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and maintain a positive attitude.
Communicate company, department, and job-specific information to associates.
Set department performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules to manage customer volume during operating hours.
Train and develop associates and participate in the performance appraisal process.
Follow local, state, and federal laws, food safety regulations, and company guidelines.
Help customers feel welcome and appreciated by answering product questions and making suggestions.
Offer product samples and inform customers about dairy specials.
Develop and implement a department business plan and sales promotions in partnership with store management.
Understand the store layout and locate products.
Inform and educate associates about current, upcoming, and special in-store promotions, particularly those affecting Dairy.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department's period promotional plan.
Assist store management with the store or department budget, profit and loss reviews, and follow-up actions on financial reports.
Schedule price changes and update shelf tags and promotional signs daily, weekly, and monthly.
Plan and organize inventory, maintain awareness of stock, and note discrepancies.
Train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment for preventive maintenance, identify unsafe conditions, and notify store management of repair needs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment and manage conflict reasonably and cooperatively.
Act with honesty and integrity regarding customer and business information; follow directions and seek help when needed to resolve issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.