Dairy/Dept Leader

Kroger•Carbondale, MS

About The Position

The Dairy/Dept Leader directs and supervises department functions, duties, and activities to create an outstanding customer experience and maintain a safe, clean environment. The role is accountable for department sales and profit goals, quality assurance standards, and expenses, while demonstrating the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The leader supports customers with product information, suggestions, samples, and updates about dairy specials. They develop and implement business and promotional plans, coordinate pricing and merchandising activities, manage inventory processes, and assist store management with budgeting and financial reviews. The position also trains, schedules, and develops associates, reinforces safety and food-handling procedures, and reports accidents, risks, or suspected illegal activity. The job requires cooperative work in a fast-paced environment and the ability to perform essential functions with or without reasonable accommodation.

Requirements

Must be 18 or older.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to perform the essential functions of the position with or without reasonable accommodation.

Nice To Haves

High school education or equivalent preferred.
Management experience preferred.
Dairy experience.
Retail experience.
Second-language ability (verbal, reading, and/or writing).

Responsibilities

Promote trust and respect among associates and communicate company, department, and job-specific information.
Establish performance goals and empower associates to meet or exceed goals through teamwork.
Develop schedules that manage customer volume throughout operating hours.
Train and develop associates and participate in performance appraisals.
Follow applicable laws, food safety regulations, and company guidelines.
Help customers feel welcome by answering product questions, making suggestions, offering samples, and informing them about dairy specials.
Develop and implement a department business plan and execute sales promotions with store management.
Educate department associates about current, upcoming, and special in-store promotions, including relevant ads.
Prepare and submit seasonal critiques for the sales and merchandising supervisor.
Implement the department’s period promotional plan.
Assist store management with budgets and profit-and-loss reviews, and act on financial reports.
Schedule price changes and update shelf tags and promotional signs.
Plan and organize inventory, monitor it for discrepancies, and train associates on inventory, stocking, and Computer Assisted Ordering.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Reinforce safety programs, follow safety procedures, inspect equipment, identify unsafe conditions, and notify management about items needing repair.
Notify management of customer or employee accidents and report safety risks, issues, and illegal activity such as robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment, manage conflict constructively, act honestly and with integrity, and seek assistance when needed.
Provide support and assistance through direct interaction with minors, people with special needs, and older adults.