Dairy/Clerk

Kroger•Los Angeles, CA

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitor established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role supports customers and department operations by answering questions, sharing product knowledge and suggestions, offering samples, informing customers of dairy specials, fulfilling orders, and recommending dairy products. It also involves checking freshness and sell-by dates, labeling, stocking, and taking inventory of merchandise, and reporting ordering or shipping discrepancies. The clerk follows food safety requirements, maintains case and cooler temperatures and logs, supports safety programs, identifies hazards, inspects equipment, and reports repair needs, accidents, safety concerns, and illegal activity. The position requires cooperation in a fast-paced, sometimes stressful environment and respectful support for customers and associates, including minors, individuals with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.
Ability to work cooperatively in a fast-paced and sometimes stressful environment.
Ability to manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Ability to act honestly and with integrity regarding customer and business information.
Ability to follow directions and seek assistance when necessary.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers and answer questions about products sold in the department and throughout the store.
Maintain knowledge of department products, answer questions, and make product suggestions.
Offer samples to help customers discover products or try items they inquire about.
Inform customers of dairy specials and provide fresh products they have ordered.
Recommend dairy products to customers based on their needs.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering and shipping discrepancies to the department manager.
Maintain a positive attitude and stay current on present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines; maintain proper case and cooler temperatures and temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance needs and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment; manage conflict reasonably and cooperatively.
Handle customer and business information with honesty and integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform essential functions with or without reasonable accommodation.