DAIRY/CLERK

The Kroger Co.•Milford Charter Township, MI

About The Position

The Dairy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Dairy Clerk embraces the Customer 1st strategy, encourages excellent customer service, and demonstrates the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Ability to speak, read, and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customers’ questions about products sold in the department and throughout the store.
Maintain knowledge of department products and answer questions or suggest products.
Offer product samples to help customers discover items or products they ask about.
Inform customers about dairy specials.
Provide customers with fresh products they have ordered.
Recommend dairy items to help customers find the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special advertisements.
Follow food safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and maintain temperature logs.
Follow safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.