DAIRY/CLERK

The Kroger Co.•Clinton Township, MI

About The Position

The Dairy Clerk creates an outstanding customer experience through exceptional service and helps maintain a safe, clean environment that encourages customers to return. The role assists the department manager in reaching sales and profit goals and monitors established quality assurance standards. The Dairy Clerk supports the Customer 1st strategy and demonstrates the company’s values of respect, honesty, integrity, diversity, inclusion, and safety. The position serves customers by answering questions, sharing product knowledge and suggestions, offering samples, informing customers of specials, fulfilling product orders, and recommending dairy items. It also involves checking product freshness, reviewing sell-by dates, labeling, stocking and inventorying merchandise, and reporting ordering or shipping discrepancies. The Dairy Clerk follows food-safety requirements, monitors case and cooler temperatures and logs, reinforces safety procedures, inspects equipment, and reports repairs, accidents, safety concerns, and illegal activity. The role requires cooperative work in a fast-paced and sometimes stressful environment, sound conflict management, honest handling of customer and business information, and following directions or seeking assistance when needed. The employee provides support through direct interaction with minors, people with special needs, and older adults. Essential functions must be performed with or without reasonable accommodation.

Requirements

Retail experience.
Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition, and subtraction.

Nice To Haves

Second language ability (speaking, reading, and/or writing).

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
Maintain product knowledge and answer questions or make product suggestions.
Offer product samples to help customers discover items or products they inquire about.
Inform customers of dairy specials.
Provide customers with fresh products they have ordered.
Recommend dairy items to help customers get the products they want and need.
Check product quality and freshness, review sell-by dates, and take appropriate action.
Label, stock, and inventory department merchandise.
Report product ordering or shipping discrepancies to the department manager.
Maintain a positive attitude and stay current with present, future, seasonal, and special ads.
Follow food-safety regulations and guidelines.
Maintain proper temperatures in cases and coolers and keep temperature logs.
Comply with safety procedures, identify unsafe conditions, and notify store management.
Inspect equipment for preventive maintenance and notify the appropriate department or store manager of needed repairs.
Notify management of customer or employee accidents.
Report safety risks, issues, and illegal activity, including robbery, theft, or fraud.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
Handle customer and business information honestly and with integrity.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
Perform the essential functions of the position with or without reasonable accommodation.