Czech Speaking Jobs In Bulgaria - Work In Sofia, Bulgaria

Mercier Consultancy Group

2d • Onsite

About The Position

Mercier Consultancy Group is seeking a Czech-speaking professional for a Customer Support Services role in Sofia, Bulgaria. This position offers the chance to join a fast-growing multilingual support operation, providing exceptional customer experiences to Czech-speaking clients. The role is ideal for motivated, customer-focused individuals looking for a new career chapter in a dynamic international environment with attractive lifestyle and professional benefits in Bulgaria.

Requirements

• Native or fluent Czech language proficiency (both spoken and written) is essential for this role.
• Valid EU passport is mandatory.
• A good working knowledge of English for internal communication purposes.
• Strong interpersonal and communication skills with a genuine passion for helping customers.
• Proficiency with standard computer applications and the ability to learn new software tools quickly.
• A proactive, solution-oriented mindset with the ability to work effectively both independently and as part of a team.

Nice To Haves

• Previous experience in Customer Support Services, customer care, or a client-facing role is advantageous but not strictly required.

Responsibilities

• Provide high-quality, professional customer support to Czech-speaking clients via phone, email, and live chat channels.
• Identify, investigate, and resolve customer queries, complaints, and service requests in a timely and efficient manner.
• Accurately log all customer interactions and case details into the CRM system in accordance with company procedures.
• Collaborate closely with internal departments to escalate complex issues and ensure full resolution for the customer.
• Maintain up-to-date knowledge of company products, services, and support protocols to deliver informed and accurate assistance.
• Consistently achieve and exceed individual and team KPIs related to customer satisfaction, response times, and quality scores.
• Contribute to a positive, team-oriented work culture within the Customer Support Services environment.
• Participate actively in ongoing training sessions and quality assurance reviews to continuously improve performance standards.

Benefits

• Competitive Monthly Salary reflective of your skills and experience.
• Fully Paid Training to set you up for success from day one.
• Comprehensive Health Insurance coverage.
• Fully Paid Relocation Package including flight, airport transfer, and hotel accommodation upon arrival.
• Monthly Performance Bonus rewarding your hard work and dedication.
• €1,500 Signing Bonus (one-time payment for all new hires).
• A supportive, multicultural working environment in the heart of Sofia, Bulgaria.
• Clear career progression pathways within the Customer Support Services sector.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed